Seamless Gutter Masters Inc.

Thanks for the time you took to leave us a review. We appreciate your business. -SGM

Mr. Rigo A, we apologize for the inconvenience and are glad we were able to solve the issue. Thank you for your business and the time you took to leave us a review. -SGM

Thank you Mr. Enrique L. for your business and the time you took to leave us a review. -SGM

We apologize to Mr.John M for the inconvenience, however we take pride in what we do. When Javier went to the customers property to provide an estimate the customer asked for 6 inch gutters, however Javier, noticed that the customer had a tile roof and in some areas the tiles were sticking out, few inches in certain parts even in few sections where tile was sticking out 6 inches, since we are professional and stand behind our work we recommended 7 inch gutters so that the water wont jump over the gutter with 6 inch gutters. When Javier gave the customer the price for 7 inch gutters, the customer changed it up and had him give him a price to cut some tiles and did 7 inch in some sections and certain sections in 6 inch as well, Javier gave the customer the price for 6 inch and 7 inch as requested and the customer agreed to the price and job was performed accordingly. As you can see there is nothing to be surprised, everything was very clear, as noted on our contract. I appreciate your honesty by saying that our installers did a great job however, you mentioned that it "seems" that we broke a tile, you said the right word (it seems) note you're not 100% sure. First, we did not require a deposit from customer and when job was completed the customer checked installation with installers and after called our office and made the payment. Two days later the customer sends a picture text of a broken floor tile, with a hole, very clearly that tile is hollow underneath because tile was perforated, but again how can you prove to our company that we indeed are behind the damage? Also, you should have called our office and to let us know instead of sending us a picture of a tile with no explanation what so ever. If you read our contract it is stated clearly that we are not responsible for broken tiles or if a wall is hollow and/or cracks are present during installation. In conclusion, your gutters are working perfectly fine and your upset over a broken tile which we are not responsible for or know if damage was actually cause by us. Our company stands behind our work and also we do our repairs but in this case there is no repair to be done and price was stated clearly before the customer approved and gave us the go ahead to do the job meaning that Javier did not force the sale. Once again we apologize for any misunderstanding and than you for your business and the time you took to leave us a review. -SGM