Q. Describe the most common types of jobs you do for your clients.
A. We do all flooring in an educated and professional manner. I can help you shop the flooring and materials or just do the install. The type of flooring I notice we do most is laminate and wood flooring in both floating and glue down applications. We understand everyone is on a financial planning budget so I find the best solution in making that happen. I believe the glue down method is more common and best due to it's sound-proofing and extra moisture protection from both the glue and product. A glue-down is also popular because it adds value to the home because it is attached to the home. We do repairs alot also due to poor installation. Sales people always lie to customers so it is very common I have to show them what is truly happening.
Q. Describe three recent jobs you've completed.
A. All 3 of my last jobs consisted of all types of flooring. Each flooring was placed according to the customers specs. I always give advice in the pro's and con's of placement. In some situations such as installing laminate in a bathroom I will not do. All the jobs were done in a timely manner which I state the time lenth during the estimate and priced on labor for the task at hand accordingly. All customer questions were answered before, during, and after job completion. All debris was removed by either myself or from the city which is allowed. I always have a great rapport with my customers and it shows when they have me come back to do more work.
Q. What advice do you have for a customer looking to hire a provider like you?
A. When looking for any installer get other estimates. Most prices are competitive with the next company but think about the quality also. A price too good to be true always is. Ask yourself how can a licensed company afford to be so cheap? Well in those cases they are not paying taxes so they can afford to do that because they are not a licensed company which means no warantee. Make sure it is also someone you want in your home. Keep in mind you will be spending time with this installer in your home. The most important is the work comp liability. If someone gets hurt in your home if they don't have this you pay for loss wages, hospital bills, and a large fine from the state and/or county. Go to www.sunbiz.org to verify a active company.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I wish more people knew not to accept any information from sales people. Some of it is true but for the most part they have no idea what they are talking about. How can they tell you what you need when they never even seen the job. Once you buy materials from them they are done with you. It is me as the installer to make sure you have enough materials and the correct ones anyway.
Never use a handyman or contractor for your flooring needs. A handyman is a "jack of all trades and a master of none." With that said I only know flooring and only want to be the best at flooring. Flooring is a seperate installation than electrical and plumbing. A contractor which is not needed by any means for flooring is just a "middleman" who hires another company to do the work. So you are paying someone to find you someone to pay? They also know nothing of the trade and just want to get to the next job. We do not leave to go to another job until yours is finished.
Q. What questions should a consumer ask to hire the right service professional?
A. You should ask a few good questions. This should be prior on the intitial phone call. Ask if they are licensed with any other qualifications you may want to ask. Find out how long they been installing for. A few technical questions which you already have the answer to should be asked to verify their abilities. You could be someones first job for that type of flooring and they will try to do it to just get paid. The truth comes out on the physical estimate. Have the installer walk you through the job and explain each detail of the installing process. This is a chance to meet the profile of the person you spoke to on the phone. Take a look at the company paperwork because just saying something on the phone could not be true. Take a look at the tools. A companies skill can be seen in that. Tools that are older than you (with some exceptions) show if they care about their work.
Q. Why does your work stand out from others who do what you do?
A. Installing floors is our lives. Everyone including myself has 20-35 years experience. There is an important saying: You install in every home like it was yours. I go beyond what is expected for customer satisfaction. I do some work for free just to get the job. We also have tools that work with new blades all the time for flooring quality. A installers tools are a mirror image of themselves. My goal among others it to get rid of that stereotype that floor installers are low-class. I went to college and installation school a long time ago and if you don't use it, you lose it. We take our time on the techincal and precision values of the job because how you start is how you finish.
Q. What are you currently working on improving?
A. Right now I am working on improving finding customers less expensive flooring without losing quality. I can get some great deals due to my constant rapport at some flooring stores but I am always looking for more sources. I also would like more tools that cut flooring products such as laminate without the dust and noise. I do have these tools now but they are hard to get. I have all the brand names of tools such as Crain, Roberts, and Bullet Tools but I need a easier source for myself. They more money I save a customer the more likely someone is to hire me.