FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a diagnostic fee that’s applied to the cost of the repair: For cooking and laundry appliances - $49 + tax, refrigeration appliances - $55 + tax, HVAC systems - $89 + tax. The diagnostic fee waived if hired
- What is your typical process for working with a new customer?
We will assign you to a certified technician for the soonest appointment available. The tech will contact you on the morning of your appointment with an ETA and keep you advised if the ETA changes.
- What education and/or training do you have that relates to your work?
All Sears Home Services technicians are certified and receive extensive and ongoing training in their field.