Kerr Cleaning Service

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About

My work stands out from others because I take pride in my work and I am very friendly. I am fast and efficient in my details. I offer an affordable flat rate price and you will get your moneys worth with me. I also provide all my supplies and I work alone. Best local references from happy customers of many years. I love that I have rapidly built my business with affordable prices but most importantly trust and honesty. I enjoy the friendships that are built between my clients and myself. Over the years I have become friends and close to my customers.

Overview

Hired 11 times

16 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered

Remodel features

Addition of ramp(s)

Addition of handrail(s)

Shower grab bar installation

Toilet grab bar installation

Property type

Residential

Commercial

Reviews

Good 4.4

16 reviews

5

75%

4

7%

3

6%

2

6%

1

6%

Donna J.

Jan 29, 2015

•

Hired on Thumbtack

So glad we found Kelly. Excellent cleaning for a very reasonable price. She's now doing our home monthly and we're very pleased.

House Cleaning

Frank D.

Jan 26, 2014

excellent service! dependable and thorough. Obtained her service for years. Complete from floors, windows, furniture , bathrooms and kitchens!

Larry E.

Aug 10, 2016

•

Hired on Thumbtack

I was happy with the outcome of their work, but I was not happy with the overall experience with Kerr Cleaning, and I will not hire them to do any future jobs. First let me say this was far from a normal house cleaning job. When I listed the job with thumbtack I said it was very messy. That was greatly understated and I knew when someone saw the job that the price they quoted would have to be raised. This job was like something out of a "Hoarders" episode on TV. To make a long story short, I moved out of my house about 9 months ago and let my girlfriends unemployed brother live in my house completely free. I walked in one day and the house was a pig sty. I kicked him out. I listed the job on "thumbtack" as very messy knowing once seen the price they gave just from the description would go up. I had 5 people give me quotes. The prices ranged from $25 to $160. I contacted Kerr Cleaning Service, they gave me an initial quote of $100. I called the contact # and spoke with Kelly, I explained the "very messy" part and we made arraingments to meet so she could look at the job and give me a price. Once she saw the job she said she would have to raise her price to $150. I agreed to the price, she told me when she could do it and I gave her a key so she could get in. Now here's where the problems come in. On the day she agreed to do the job, after she had been working for about 2 hours I get a phone call from Kelly saying that she can't do the job for the quoted price and has to raise it $75 to a total of $225. I'm retired now but I worked in construction for over 40 years and when you quoted someone a price to do the job once you started the job (if you screwed up and didn't allow enough time or missed some materials that was your problem) you were obligated to do the job for that price. Not wanting any problems I agreed. When her and her partner took out trash bags etc. They put them out near the curb starting along side my mail box. The next day when I called the city to arrange a pickup of this stuff. They told me it had to be at least 5 feet away from any object like a mail box , light pole etc. I called Kelly to see if she cold move this trash over 5 foot since I was living about 15 miles away and my mother was in intensive care and taking all my time. She said she could move it. The evening (about 5 PM) before trash pickup I called my next door neighbor to see if she moved the trash over, and he told me it was not moved. I had to leave my mothers bed side to go move the trash she had agreed to move for me.

Kerr Cleaning Service's reply

The outcome was amazing. There are sone details that weren't mentioned. It took us (only 2-of us) 2 hours to remove the trash from the house. And another 5 hours to clean. If anyone could see the before and after pictures I assure you they would be anazed. Yrs it was like an.episode of hoarders. The piles of dishes in the sink was piled above the faucet. The toilets had what looked like old vomit. Everything from.sinks, toilets, bae boards, refridherator etc was white and almost new looking. When I was called the next day about the trash, I informed him of my.busy schedule. I don't have employees. He knew this. I also live 15 miles from this house. When we finished the house was liveable again. Even moved coffee.makers and microwave to the kitchen rather the livibg room. And my thumbtack reply with quote srates in it that this is not the actual price before a walk through. Im sure who quoted you $25 meant $25/hour. Thank you for taking the time to leave me a review.

House Cleaning (One Time)

Thomas D.

Dec 16, 2014

Kelly has been helping me for over a year now. I live in Chicago. She clean my Mother's home, who is 82. Not only does she do a fantastic job cleaning but she helps my mother out with things my mom is unable to do herself. She's very trustworthy and she can be counted on to show up and to take pride in her work. If you are in need of a house cleaner, and looking for someone you can trust. Kelly KERR is the one you need to call. Im glad I found her and once you meet g err you will be too.

Corey W.

Dec 16, 2014

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
there is nothing complicated in my pricing system for my service. I charge a flat rate based on the type of job that is asked of me.I do not charge by the hour.
What is your typical process for working with a new customer?
I always do a walk through of your home with you prior to setting a quote. I ask wuestio.s to be sure of what is expected of me. Then I explain in detail of what to expect from me. I also ask the customer before leaving to check my work.
How did you get started doing this type of work?
I have been in the house cleaning business for many years. I have always worked for someone else for a low hourly rate. I decided to open my own cleaning business in March 2010 because I enjoy my line of work. I enjoy getting to know my clients on a personal level. Best of all, I love the friendship and companionship that comes with the job.