FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do have a standard cleaning rate of $38.00 per hour for residential and $40.00 per hour for commercial. However, all of our accounts also receive a discount for scheduling recurring services.
- What is your typical process for working with a new customer?
We always start our new clients off with an estimate to review the work and price details, then we work on a customized schedule plan to fit the clients needs. Once we schedule the work, we then make custom checklists that pertain to each account and any specific requests that account may have. Our cleaners arrive in identifiable company t-shirts, sometimes they drive their personal vehicle or a company vehicle. We always make sure our clients are aware, that at any time; if they have any questions do not hesitate to ask. Communication is always key, especially in our line of work; cleaning homes and business.
- What education and/or training do you have that relates to your work?
All employees are trained by a team leader for at least the first two days, and after that the employee is usually teamed up with another employee; as most of our work is scheduled that way. Our staff has monthly meetings where we will review any areas of concern or to let the team know how fabulous they are doing!