FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our remote assist fees are $30/hr Our onsite labor rate is $100/hr While those are "unlimited", we also offer a "bench" service, where we do the work at our facility for just $50/hr, but the fee is capped at $150.
- What is your typical process for working with a new customer?
We are a consulting company, not a retailer. We only stock common "repair" parts, so we won't be trying to get you to upgrade to a new system unless it's really necessary.
- What education and/or training do you have that relates to your work?
With an MS in Computer Science & an MBA -- both earned at Florida Tech's Kennedy Space Center campus -- you can rest assured that I can balance your business needs with available technology, helping you get the right balance of both.