Q. Describe the most common types of jobs you do for your clients.
A. Glass replacement, window balance rods and sliding glass doors rollers.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Ask for a license, insurance and how long they have been in business. Check out anyone before hiring them!!
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. That windows and doors can be repaired instead of having to replace them.
Q. Why does your work stand out from others who do what you do?
A. No one wants to do what I do. We carry parts that no one else can get so when we work on windows or doors we are using the right parts.
Q. What do you like most about your job?
A. Seeing the smile on a customers face after we fix their window or door and saving them 100's and sometimes 1000's of dollars.
Q. What questions do customers most commonly ask you? What's your answer?
A. Why did we start the business? With the times we are in who wants to replace windows and doors when they can be repaired instead. We are here to keep homeowners costs down. It is much cheaper to repair than to replace.
Q. Do you have a favorite story from your work?
A. A homeowner called me to order a window beacuse a contractor told her the window needed to be replaced. I asked to see the window before I ordered it for her. The "contractor" told her it would cost $2200 to replace the window. We repaired it for $150 and it was like new.
Q. What do you wish customers knew about you or your profession?
A. We want to help each customer save money. We can repair your windows and doors!
Q. How did you decide to get in your line of work?
A. when the economy went in the tank I knew there was going to be a need for a way to help homeowners save money on home repairs.
Q. Tell us about a recent job you did that you are particularly proud of.
A. Today I was able to help a customer get in touch with the manufacturer of her windows and saved her the cost of the glass she needed to replace by getting them under warranty.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes we are always going to builders shows and PGT University.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Educate yourself first and then start your business legally.