Propane & Natural Gas Services

Q. Describe the most common types of jobs you do for your clients.

A. Hands down, fireplaces, fire effects, fire pits, fire tables and fixing and repairing gas appliances.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Ask for credentials: license(s), insurance, whether their bonded, and also references. Also, ask for pictures of their previous work.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Looking at my job from the perspective of a customer, and listening to the number one question I always get, the only thing I'd want to know is, 'is it safe to use,' and 'will my family be safe?'
My response to that question, and my inside secret to share is, "NEVER attempt to do ANY gas work that you are not comfortable and/or unfamiliar with! That's what the experts are for.
With Make It Burn Inc., you can rest assured you ALWAYS have the expert!

Q. What important information should buyers have thought through before seeking you out?

A. In my experience, I've found that when it comes to gas work, all the customers need is my phone number. As everyone knows, working with gas is very delicate and can be very dangerous if not done by a professional in the field. Customers should only know they want work done, call me, then allow me to inform them. When it's done that way, with the information I give them, they ask follow up questions with put their minds at ease.

Q. Why does your work stand out from others who do what you do?

A. Customer satisfaction is upmost in any customer related business. Having established that, I've received hundreds of letters from satisfied customers praising, not only my abilities, skills and knowledge, but my patience in explaining to my customers the information they need in understanding their product(s) and the skill they also need in having a peace of mind to use their product(s) safely. Not only that, I come to my customers with over 28 years experience in the gas industry and have always been able to exceed all my customers dreams.

Q. What do you like most about your job?

A. When a customer comes up to me after a job and is in awe of what I've created for them, gives me a tremendous amount of satisfaction. Knowing that I'm able to do, what, in many cases, others have told them can't be done, places me in "the zone."

Q. What questions do customers most commonly ask you? What's your answer?

A. Customer: "Everyone has told me it can't be done; can you make this happen, Doug?"
Myself: "ABSOLUTELY! I've never been able to not do a job."
When it comes to working and creating with gas and fire, for myself, NOTHING is impossible!

Q. Do you have a favorite story from your work?

A. I went to a customer in 2006. The customer had a fireplace in the middle of their living room with no attic access. Five different gas companies went there and said the job couldn't be done. My response to the customer was simply, "Wow."
After looking at all the options, I told the customer I could do what everyone else said couldn't be done. She said, "How are you going to do that?"
"I'm going to cut and access in your master bedroom closet, run my gas lines, then put the access back." The "impossible" took me three hours from start to finish!
The customer was so impressed, she gave me a $1000.00 tip!
With Make It Burn Inc., ANYTHING is possible.

Q. What do you wish customers knew about you or your profession?

A. Make It Burn Inc is a licensed, insured and bonded company in both the states of Florida and Texas. We treat each customer and their property with the utmost respect we would want for ourselves.

Q. How did you decide to get in your line of work?

A. At the age of 15, I was offered a job painting and repairing gas tanks after school. The man who offered me that job saw potential in me and slowly starting teaching me the trade that has now become my lifestyle and dream.

Q. Tell us about a recent job you did that you are particularly proud of.

A. We did six torches, an outdoor fireplace and a gas grill, all hooked up to the customers iphone. Check out my website: www.makeitburninc.biz to view the pictures!

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. In my field of work, not only do I do continuing education work, it's also required.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Fire Effects! Fire Effects! Fire Effects! So many new things are happening in that area; everyone is looking for ambience and effects are the way to go!

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. In doing the gas work for a house we contractors call "The Castle", I did the fire effect for a 47' dragon. The involvement for this job really wasn't too difficult, simply running the gas lines and doing what I do best, Making It Burn! The cost of the total job at The Castle was just over $12,000.00 and took five trips.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. No complications.
We charge $110,00 for a service call, plus any parts and labor.
Pricing sheets are available for viewing by any customer.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Listen. Listen. Listen. Listen.
And learn all you can by following someone knowledged in the field.

Q. Write your own question and answer it.

A. Are all gas companies the same?

Absolutely not! A knowledge of expertise is vital when working with gas. A huge respect of the natural product is essential. Many companies will say they can deliver what the customer wants; however, I have been to many jobs where I've had to repair work done. A gas company cannot put a $500.00 product exposed to fire when it should be placed outside the fireplace. A lot of gas companies aren't familiar with the codes for the state their working in. As a result, the customer receives work that isn't up to code and a potential fire hazard.