The Smoother Mover
The Smoother Mover

The Smoother Mover

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Type of fitness equipment
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: Movers who truly appreciate the opportunity to serve Working with the customer from start to finish to ensure a SMOOTH move.
Overview

Hired 17 times

Background checked

15 years in business

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Featured Projects

1 photo

Reviews
Good 3.9

17 reviews

5
71%
4
0%
3
6%
2
0%
1
23%


pro avatar
Melany M.
Apr 5, 2014
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Hired on Thumbtack

Hired on Thumbtack

The Smoother Mover's reply
If there is anything we can do to bring the 3 to 5 let us know. Tom @ The Smoother Mover
Local Moving (under 50 miles)
pro avatar
Mrs. W W.
May 26, 2014
I have used them more than once. The first couple of moves were smooth. I referred many clients to them, as I am in the real estate industry. I was disappointed with this last move. They took nearly 5 hours to move us 2 miles down the street. When I told them I was on a budget and needed it done in less than 4 hours, he suggested that they not complete the job(rush the unload without assembling anything). I had already referred 2 older ladies at church who were also charged more than they should have been charged. For some reason, this company has gone downhill in service and tends to take longer to complete the move. In addition, my leather sectional was torn and wood furniture scratched. I will no longer send referrals. I would suggest the company revisit the practices the business practices that made me a once loyal customer. I know moving is hard work..they did work hard. But they also played me by taking so long since they charge by the hour. NEVER AGAIN!!
The Smoother Mover's reply
We were not informed of damage. We understand that damage can happen. We try to ensure a safe and secure move to avoid damage. We are FULLY LICENSED and INSURED. Our Florida regulation number is #1773. Any damage that occurred we will make it right. Please call or email us to resolve this matter. We at The Smoother Mover realize that the customer is ALWAYS #1. Tom @ The Smoother Mover
pro avatar
Barbara S.
May 30, 2016
MOVING NIGHTMARE. Showed up 2 hours late, they sent out 2 guys to move 3,000sq feet 5 bedrooms home (he was informed about the size of the house and the bedrooms over the phone ) The workers also called Tom the owner (biggest scam artist ever) to let him know the job was too big for them to send more men out My husband and I called him also to request more workers out. he refused (didn't have anyone) we had to vacate the house so we had no choice but to let them help us move. We felt stuck with the situation. he charged 95 per hours and it took 13 hours just to get my furniture moved 5 miles away (2 trucks load ) they showed up at 10:30 am and left at 11:30 pm NOTHING GOT ASSEMBLED at 11:30 pm our 5 kids were sleeping on the floors. I felt horrible for making the poor decision to hire this guy because the price was very competitive They just had to leave everything sitting in our garage and around the new home because they were exhausted and couldn't put one piece together. Do not use this guy. He seems so nice and understanding on the phone, he is a scam artist bullshitter. Never looses his cool when you talk to him very apologetic but will do absolutely nothing to solve problems he createdHe works these poor guys all day assigning them jobs that are too big for them. One of the mover was 18 YEARS OLD. He worked 13 hours straight they were so slow not because of laziness bit because is exhaustion . My husband and I spend 1,300 dollars and our house is a disaster, mattress got damaged, lamps broke and we need to hire more help to put the house together. We are going to report him to OSHA and IRS for abusing his employees and to the news .we don't ever go after anyone but this guy Tom is going to deserve to get served with some papers. He is operating an illegal business all the way around from his workers to the customers he is cheating both parties.
The Smoother Mover's reply
This is completely false. Barbara Summerall Called from Spabella to move her. Her reviews of her business says everything about her and it is not good. She called with a list of items including 2 bedrooms, a sectional and a dining room. She explained that her and her family were moving everything else and just needed those items moved because they were tooo heavy. The arrival time was 10-11:00 a.m. The movers showed up at 10:30 a.m. Both movers had 15 & 12 years experience. Elliot and Jonah are 41 & 29 not 18 like Mrs. Summerall suggests. When our movers showed up Mrs. Summerall was having a dispute over the phone with one of her employees. The crew tried not to hear her conversation but Elliot and Jonah said she was cursing very loud. The crew loaded up the items on the list given by Mrs. Summerall. Mrs. Summerall then decided that she would have the crew move all of the items in the home. The crew called me and explained the situation and I spoke to Mrs. Summerall and told her that we could but that it would take longer than the estimated time. She said that would be fine. ALL items were reassembled at unload location unlike what Mrs. Summerall suggested.Once move was complete the crew called to process Mr. Summerall's credit card. After 2 hours of Mr. and Mrs.Summerall trying to avoid paying the bill they finally paid bill. It does not benefit me to not send out the proper amount of crew memebers to a customers home. This customer was upset about what was going on in her life and took it out on our company. Beware of her and her business. check her reviews again they say everything about her and how she operates. We are in the business to make peoples life easier while moving not the opposite. Tom @ The Smoother Movers
pro avatar
Rick J.
Mar 1, 2011
The name says it all. The crew that was sent out to our home was polite and efficient. The last time we moved we paid almost double. Thanks Smoother Mover for doing a GREAT job and saving us $$$
The Smoother Mover's reply
Thank you for the opportunity to serve you. TOM @ THE SMOOTHER MOVER
pro avatar
Tara M.
Mar 1, 2011
Thank you Smoother Mover for everything. Truly amazing staff. Tara Mckenely
The Smoother Mover's reply
Thank you for the opportunity to serve you. TOM @ THE SMOOTHER MOVER
Credentials
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Thomas Suggs