Q. Describe the most common types of jobs you do for your clients.
A. Carpet Cleaning, Tile Cleaning, Stone Floors, Grout Restoration, Property Clean outs, Maid Services, Guaranteed Odor Removal, Guaranteed Allergy Relief, Air Duct Cleaning, Dryer Vent Cleaning.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Make sure they are insured, licensed, bonded and look for reviews of that company. Get a price upfront and ask what conditions could make that price change when they get to the door. This is a very important question as most carpet cleaners quadruple their price at the door.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I wish people knew how harmful some of the chemicals carpet cleaners use. Resolve, Woolite, Spot Shot etc.. are extremely harmful to your carpet and usually set the stain or bleach the carpet. Water should be used to flush the spot and blot with a towel. If the spot remains use dawn foam and let sit for a few minutes. Flush spot again with water and blot with towel. If spot still remains keep moist and call Gator Clean to have it removed.
Q. What questions should a consumer ask to hire the right service professional?
A. Are you licensed, insured and bonded. Do you have references available I could call. Do you have before and after pictures of your work. What kind of training have you gone through. Be aware of the age of the worker claiming to have years of experience and only being 21 years old big scam going on.
Q. What important information should buyers have thought through before seeking you out?
A. Tired of waiting for your carpets to dry? Tired of spots and high traffic lanes reappearing after 2 weeks. What if your carpet could be restored to like new condition and dry in just a few hours. We offer Truck Mounted Steam as well as a low moisture process that dries in 1 hour. We offer guaranteed odor removal services. We have all the latest tools available to get the job done right the first time everytime.
Q. Why does your work stand out from others who do what you do?
A. We only use chemicals that are safe for kids & pets. We offer 100% customer satisfaction. Your carpet drys in a couple hours not days. We have years of experience and are experts in many different fields offering a complete solution.
Q. What do you like most about your job?
A. I love being able to help homeowners restore what they have when they thought they would have to spend thousands of dollars to replace everything. Just being honest is the important core value my company was founded on.
Q. What questions do customers most commonly ask you? What's your answer?
A. Why does my carpet look dingy and the spots return within 2 weeks of having it cleaned? This is caused from the carpet padding being soaked for days. wicking occurs where the moisture from the padding transfers to the carpet above. Chemicals that carpet cleaners use also play a role as well. If they leave a residue when dry dirt will stick to it rapidly causing the carpet to be dirty once again. Gator Clean uses water based chemicals that do not leave a residue when dry. Your carpets are dry in 1 hour not days so wicking does not occur.
Q. What do you wish customers knew about you or your profession?
A. There are many unprofessional companies trying to charge extra for deodorizer. Do not let any company try to charge extra for something the carpet manufacturer requires you use when cleaning a carpet. Be careful of these 6.95 a room cleaners they always raise the price at the door to upwards of $80.00 per room. Look for reviews of the company and prices before you call.
Q. How did you decide to get in your line of work?
A. We had our carpets professionally cleaned and my daughter rolled out of bed that night and slept on the carpet. She contracted kawasaki disease from the cleaners soaking into her skin. I started researching carpet cleaning chemicals and found most are extremely dangerous. I discovered a water based cleaner with no health risks that left the carpets dry in 1 hour. I contacted other carpet cleaners and found nobody was offering this amazing safe carpet cleaning process in our area. I founded my company on the basis of a SAFE cleaning process for children & pets that left the carpet restored and dry in 1 hour.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I take certification classes