American Family Pool Service

American Family Pool Service

Wesley Chapel, FL

23 years in service

Gold profile

Licensed in FL – Validate
Business License - Florida – OL7088131094

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About American Family Pool Service

hired 2 times on Thumbtack

We are a local family owned and operated commercial and residential pool service provider, with 25 years experience. Our company specializes in pool service, cleanups, and repairs.

Our company is reliable, and our prices are affordable, with monthly service rates starting at $ 45.00 per month.

We service all Tampa Bay surrounding counties and more. We can get to any service call within 24 hours. We are licensed and insured. If you have a need for our services, or if you have questions, please give us a call.

We also work on in-ground and above-ground vinyl liner pools.

Other services we offer are:

- Monthly pool service for commercial and residential sites
- Saltwater generator sales and repairs
- Equipment sales and repairs
- Plumbing repairs
- Heater sales and repairs
- Pressure washing
- Green pool cleanups in 3 days!
-Reo pools


Wesley Chapel, FL 33544

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  • 2/5 stars March 14, 2015

    We entered into an agreement and Mr. Robinson treated my pool for black algae, a very difficult algae to remove. He also pressure cleaned my lanai and did a good job. Black algae needs aggressive scrubbing and chemical follow up. We spoke about scheduling another visit but he was vague about coming back. He did come back two days later to add chemicals. Worried about the pool needing scrubbing and chemicals I called and spoke to his wife and she said nothing was arranged so I told her I wanted to have services. She said she would email me a price list. I asked about my pool cleaner which Ryan took to look at. She said he did and will return it. A week later I had not received the price list and I again called and spoke with Mrs. Robinson. She verbally gave me the prices and I advised her which service I wanted and she said she would come out. I told her I wanted the pool cleaner back. The following Thursday I called. It is now 3 weeks since treatment, the pool has not been scrubbed down nor chemicals added. I do not have my pool cleaner back. I left a message that if no one comes within two days, I will go elsewhere for service. I also asked for my pool cleaner to be returned. Needless to say, no call, no service, no pool cleaner. Follow up with another service showed the pool was very low on pool chemicals. I don't have a problem if I was told that they did not want to provide regular service but they should have told me so I could arrange through another company. They also have not returned my pool cleaner after three weeks.

  • 5/5 stars November 29, 2014

    Ryan showed up on time & did a great job!

  • 4/5 stars June 20, 2014

    American Family Pool Service, came the day he said, showed up on time. Drained my pool, brushed pool, refilled and chemical balanced.

  • 5/5 stars March 17, 2014

    I have had this pool service for many years and have been nothing but happy with them. I started off with the servie due to my pool being swamp green. They had it cleaned within a couple days! they have always been an honest and reliable company. They never charge me for repairs that are not needed just to make a quick buck! They have been nothing but professional. I don't usually refer companies to friends but I have some friends that also needed clean up's and there were also very happy with there service and prices. I would recommend them for any pool services needed

  • 3/5 stars November 19, 2012

    Thank you to the person before me. Ive been thinking about trying these guys but I couldnt find any reviews or any website or anything with testimonials. I think I know to skip them now so thank you for the first review.

    Ryan R. from American Family Pool Service replied to this review on November 19, 2012:

    Dear Sir,
    I apologize for the one review from this one person that we have not even spoken too. I know which customer wrote that post and I can assure you that we have gone above and beyond for this person. We are a professional company that has been in the industry for over 20 years. We are professional and beyond fair with our pricing. Feel free to contact us for referrals from customers we have had for over 15 years or if you have any questions. Best Regards!

  • 1/5 stars November 12, 2012

    My mother has had this company for several years and the service is average at best. Nothing stands out and the prices are high for the minimal time spent at the pool. Nothing horrible either but the woman is just rude. I don't believe they'll have our business much longer unless she gets some social skills.

    Ryan R. from American Family Pool Service replied to this review on November 19, 2012:

    Dear Sir or Madam,
    I have a pretty good idea of which customer this is referring too. As you stated your mother has had service with us for several years. If your mother or you were so unhappy with our service why have we not been contacted to rectify any of your concerns? Why would you stay with a company that you were unhappy with for several years? We have done several FREE service calls as well as UNDER charged your mother for the service she has because she stated that she could not afford any more. Because we are a family owned business we understand that times are tough in this economy, what other company would have done that for there customer? We charge her for a chem service when in fact she has chem & filter service so I think it is a pretty unfair statement to say how we are expensive. We take pride in making our customers happy and that is why we have had customers on our route for over 15 years. However there comes a point when we can not continue to do FREE service calls. If your mother is unhappy because of that I apologize but we have a business to run and have no problem going out of our way and above and beyond which we have done for your mother several times! So before you go bashing a company that has been nothing but professional and accommodating, please get all your facts in order. Best Regards!

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Repair of pool equipment and swimming pool maintenance.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Make sure they are licensed and insured and have experience.

Q. Why does your work stand out from others who do what you do?

A. We are family owned and operated and we still have Pride and Integrity in the work we provide to our customers.

Q. What do you like most about your job?

A. Being outside working with my hands and helping people.

Q. What questions do customers most commonly ask you? What's your answer?

A. How long have you been in the pool business.

Over 18 years.

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