FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$55.00 per room for carpet $1.25 per square foot for area rugs cleaned in house $14.00 per foot for upholstery cleaning $.55 per square foot for Tile and Grout cleaning No hidden charges
- What is your typical process for working with a new customer?
At Nationwide Carpet Cleaning, our typical process for working with a new customer involves the following steps: Initial Contact: When a new customer reaches out to us, we ensure prompt and friendly communication, whether it's through a phone call, email, or website inquiry. We gather essential information such as the customer's name, contact details, and cleaning requirements. Consultation and Assessment: We schedule a consultation to better understand the customer's needs and assess the scope of the cleaning project. This can be done either in person or over the phone, depending on the customer's preference and the complexity of the job. Customized Quote: Based on the consultation and assessment, we provide the customer with a detailed and transparent quote. The quote will include the services to be provided, pricing, any additional options, and the estimated timeframe for completing the job. Scheduling: Once the customer approves the quote, we work together to schedule a convenient date and time for the cleaning service. We strive to accommodate the customer's schedule and ensure minimal disruption to their daily routine. Pre-Cleaning Preparation: Prior to the cleaning appointment, we provide the customer with any necessary instructions for preparing the space. This may include moving furniture, clearing the area, or any other specific requirements. On-site Cleaning: Our professional and experienced technicians arrive at the scheduled time equipped with the necessary tools, equipment, and eco-friendly cleaning products. They perform the cleaning service with utmost care, using industry-standard techniques to achieve optimal results. Quality Assurance: Throughout the cleaning process, we maintain strict quality control measures to ensure the highest standards of service. Our technicians pay attention to detail and address any specific concerns or areas of focus identified during the consultation. Post-Cleaning Inspection: After completing the job, we conduct a thorough inspection to ensure customer satisfaction. If necessary, we make any final touch-ups or address any remaining concerns before finalizing the service. Customer Feedback: We value our customers' feedback and encourage them to share their experience with us. We listen to their suggestions, comments, or concerns to continuously improve our services and maintain customer satisfaction. Follow-up and Maintenance: We provide recommendations on maintenance and offer guidance on how to keep the carpets, upholstery, or tiles in optimal condition. Additionally, we offer routine cleaning schedules or maintenance plans tailored to the customer's needs, ensuring long-term cleanliness and durability. At Nationwide Carpet Cleaning, we aim to deliver a seamless and professional experience to our new customers, exceeding their expectations and establishing a long-term relationship based on trust and exceptional service.
- What education and/or training do you have that relates to your work?
30 years of experience with not a single legit bad review