Q. Describe the most common types of jobs you do for your clients.
A. Virus/malware/spyware removal
Re-installing operating systems
Hard drive upgrades
Wireless network installation and encryption
Data recovery and back-up
Windows login password reset
Windows recovery discs
Q. What questions should a consumer ask to hire the right service professional?
A. What industry certifications and degrees do the technicians have. They should have a minimum of a CompTIA A+ certification.
CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.
You should choose a CompTIA Authorized Service Center
Knowledgeable Technicians, Commitment to Quality
When you choose a CompTIA Authorized Service Center (ASC), you understand that you will receive quality technical service. Businesses that meet even higher technical and customer service requirements are given the ASC Gold designation.
CompTIA certifications receive worldwide use and recognition. CompTIA certifications are built with the knowledge of experts and industry leaders from the public and private sectors, including training, academia and the government and validate the latest skills needed by today's support professionals. Major hardware and software vendors, distributors and solution providers accept CompTIA certifications as the standard in foundation-level, vendor-neutral certifications for service technicians.
Have the right people at the right time deliver the right solution to you by insisting that your technical services are performed by CompTIA certified professionals.
Program Credential Verification
To ensure standards are met and that businesses employ CompTIA certified technicians, CompTIA ASC applicants must go through a meticulous validation process.
Each CompTIA ASC participating organization is required to submit a list of its technicians to CompTIA for confirmation of certification. CompTIA then uses its database to verify the technicians' names and CompTIA CareerID numbers (a confidential unique identification number that links technicians to certifications earned). A manual credential check is then performed to ensure accuracy.
This process guarantees that the staff is comprised of the requisite amount of CompTIA certified technicians before the organization is deemed a CompTIA ASC holder. Those organizations that aspire to the CompTIA ASC Gold credential have proven that their full staff meets higher technical and customer service requirements.
CompTIA A+ Authorized Service Center (ASC)
The CompTIA A+ ASC credential validates that a minimum of 50 percent of an organization's technical staff are CompTIA A+ certified. The CompTIA A+ certification is an international industry credential that validates the knowledge of computer service technicians with the equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and solution providers accept CompTIA A+ as the standard in foundation-level, vendor-neutral certification for service technicians.
CompTIA A+ Authorized Service Center (ASC) Gold
The CompTIA A+ ASC Gold credential validates that each organizationís staff is comprised of 100 percent CompTIA A+ certified technicians. In addition to validating that technicians hold the industry recognized vendor-neutral CompTIA certification, companies applying for the CompTIA ASC Gold status must enroll 100 percent of its applicable technical staff in the CompTIA Customer Service Excellence Program to ensure that their customers are treated effectively, efficiently, and with top level customer service and receive first-time resolution.
Q. Why does your work stand out from others who do what you do?
A. My work stands out because I perform my work like if it was for the Lord.
My work ethic comes from the Bible "Providing honorable things not only in the sight of the Lord, but also in the sight of men" 2 Corinthians 8:21
Q. What do you like most about your job?
A. What I like most about my job is the satisfaction my customers get when their problems are fixed and can get back to work with out any problems.