Completely on their own schedule, own agenda. No sense of urgency for the job. No regard for the customer.
Here is what happened: they show up an hour late. I had everything very organized and practically completed for them. Their only task was to move the heavy items that I could not get on my own. After looking over the items and route needed to transport, they quoted me at 2.5 hrs. It's a studio apartment with very little furniture. My only specific instruction was to wrap the couch and side tables to prevent any scratches. Since the job is paid by the hour, not the amount of furniture, this is crucial. It took them 4 hours. That is double what I had been told. In addition, my table and bed were put back together incorrectly. They, and their boss have been notified multiple times over the past week. No response after the assigned employee missed 2 scheduled appointments to reassemble my furniture. That was more of my time wasted. My table cannot stand on four legs and my bed frame was put together wrong but absolutely no effort has been made to fix this.
The only positive point about the company is that they were able to move me on short notice, but from what I see that should have been a sign that they were not being hired elsewhere.
When you hire a company, you expect the job to be done right. I worked with them, communicated plans effectively yet I'm left completely unsatisfied. I hope this review helps future customers make an informed decision.
Ashley Newman has one legitimate complaint: There was an assembly problem with her bed and it needed to be addressed.
However, her schedule and ours conflicted and when we were available to address the issue, she was at work. We attempted to come out today and she replied "Just fuck it..I'll do it myself." She further stated that she works 5 days a week and commutes 2 hours everyday and that she didn't want to waste her weekend time on us. At this point, she hung up.
Now, let's address the untruthful part of her complaint. First, she called at the last minute ad requested ASAP service. The busiest time of year in the moving industry is right before July 4th and right after, and always the end of the month.
Her move was scheduled for June 29 at the last minute. This is the WORST time to move.and no one wants to wait on the customer in front of them. We received numerous calls from customers who tried to hire help from Craigslist but no one showed up and we fit them in at the last minute.
As we tell ALL customers, we DO NOT have appointment times, but we have appointment ranges. Four separate moving crews leave the office in the morning and go from customer to customer. The first customer has a 1 hour window and everyone after that has a 3 hour window or 4 hour window to arrive during the busiest moving periods, As we stated to her and ALL customers, we DO NOT guarantee that we will arrive at a certain time and if we fit you into the schedule, we do not guarantee anything but service on that day. We were not late for her job.
Second, Ms. Newman NEVER received a binding estimate of 2.5 hours for her move. We have no way of knowing how long a move will take and state regulations (D.O.T. & Department of Public Safety) REQUIRE hourly billing for LOCAL moves.
As a practice, we tell ALL customers that your move time is determined by the circumstances more than the content. In her case, she moved from a location with an elevator to a Buckhead highrise with an elevator.
. NO BREAKS were taken by her moving crew and she had Kenny and Donnelle, two of our fastest people. However, long hallways, slow, small elevators and everyone trying to move at the same time is NEVER good and that's what we encountered here.
We completed over 60 relocations in less than 3 weeks and these men worked 20 days straight without a day off, working 12 hours daily on some occasions.
At the conclusion of Ms. Newmans move, she was asked if everything was fine and she stated that it was good. The crew then left.
We sincerely regret that she was dissatisfied with service because we take pride in providing the best service in Atlanta. However, when we attempt to correct the matter and you are TOO BUSY or tell us "Just FUCK IT! " what are we expected to do?????
Movers were professional careful polite.... And efficient!
On time. Efficient. Good communication.
Incredible service. Highly recommend!!
Total Moving Services was great! The guys were super nice and very professional. They spent a great deal of time wrapping all our belongings to ensure nothing would get scratched or break in transit!!
Making the appointment was a breeze - Gerald was very helpful. We had a very nice crew (Frank, Todd and Darrell). They were efficient and friendly and treated our modest belongings as if they were expensive. These guys know their stuff. I would definitely use them again because I know my things will be taken care of!
Great service, fast, friendly, and professional! Had a great moving experience would highly recommend and use again. Moving around Atlanta, this is the best company to call! Thanks again for a great moving experience!
The 2 gwntlemen that came to help me move we're not only respectful & took extra precaution to take care of my belongings but also never conplained about having to move large items to a 3 floor apartment on a sweltering hot day! They also checked to make sure I has everything where I wanted it before they left. They finished a tough job in about 1/2 the time I expected. Thanks! Great work!
Absolutely outstanding experience... from the initial intake phone call to the very end. The three movers were punctual, courteous, efficient, and helpful, taking care with every piece as if it were there own. Would recommend Gerald and his team to anyone.
The guys were fast, outgoing, and pleasant to be around. They also got the job done super fast! I was very impressed with their professionalism. I would definitely use them again!
Great company! They are very professional and really take the time to educate their customers about how things should be packaged and moved correctly. The movers kenny and donnelle showed up and were very polite friendly and got the job done quickly even though they were moving my things to a third floor building. If I ever need assistance moving in the future definitely will call this company agian with no hesitation.
The great service started from the time I called. They explained their professional approach, discussed my options, and explained the rates. They fit my move into their busy schedule. On moving day they called to verify the amount and type of furniture to ensure they had the right truck, equipment, and crew. They arrived on time and worked quickly and continuously. The job took less time than estimated, and they only billed for the actual time. Very pleased, and I expect to use them again.
Great guys, awesome service. Very fast and professional. I've hired a lot of movers in the past and these are by far the best ones - well priced too
They were on time, very professional, and got the job done fast. I highly recommend Total Moving Services
These guys did a move for me on yesterday, they were very professional and got the job done fairly quickly.
I will use them again and refer them to friends.
They just unloaded my truck but they were fast affordable and efficient. Overall better than I expected.
Service was excellent! I have used the big moving companies and none of them were this good. I would definitely use them again. Plus no damages on my antiques!
Showed up early, finished the job in record time, courteous and professional. Thank you, Chambers and Frankie!
Gerald, the owner is not customer friendly at all. He was rude, abrupt and interrupted me while I was talking. He promised the guys would show up at 1pm. The crew called and said they were running late by 30 minutes (which is ok) and they were apologetic for the delay. Gerald called at 2:15 to say they would be there at 2:30 (90 min is a bit much for an hour long job). He never once said sorry or struck an apologetic tone. He acted like it was my fault and was in a hurry to get off the phone because he had a lot of jobs lined up and cut me off mid sentence. His crew in the other hand were super nice guys when they did actually show up. They took care of business, were courteous and professional.
Thanks to Gerald and his attitude, I will never use these guys again!
We new we had a problem from the very first conversation here, so lets get into the details.
We have a non-English speaking customer who only wants to spend $100 and wants "immediate" same day service and does not want to wait.
We do not have translators and when our lines are full of customers waiting on the phone, if you cannot understand English, we will not have everyone on hold because you don't understand. So YES, we did tell you that we had lines on hold and did end the call AFTER repeating for the 3RD time the exact same thing!
"Vish" is a foreign customer who apparently did not understand what we told him.
More importantly, this was a very busy Friday afternoon and the moving crew for his job is trying to work as quickly as possible to finish with the previous customer so they can get to him.
And to address his misstatement of fact that we "promised" him a specific time, that is totally false. We NEVER promise a time to any customer and that was explained to him repeatedly.
If you are the 1st customer, the arrival window is 1 hour.
If you are requesting afternoon service, you have a 3 hour window for arrival and the crew calls you when they are heading your way.
Vish requested afternoon around 1pm. We explained to him REPEATEDLY that previous customers has to be serviced first. We OFFERED him a morning appointment but he declined. If you call at the last minute and request SAME DAY SERVICE on a FRIDAY AFTERNOON in Atlanta, you wait your turn.
His SOLE COMPLAINT is that he did not want to wait his turn, which is very inconsiderate of the customer in front of him.
Our policy is the same as Comcast, At&t and ALL service providers. (At&t has 12 hour appts. Atlanta GAS has 24 hr appts.)
We do not have employees sit around off the clock to wait for someone to call
for a job. Moving crews leave our office in the morning and go from job to job.
If you call at last minute, wait your turn and we will be there as soon as we can get there.
We explained this over and over and over, but Vish couldn't seem to understand.
Anyone who drives on a regular basis in Atlanta knows what Friday is like on the highway. We did EVERYTHING that we could have done to satisfy this customer, but his expectations were totally unrealistic.
Additionally, we did him a HUGE favor by accepting a $100 moving job.
The customer behind him was the Sparks Family, (The family of an ex professional boxer who spent over $20,000 with us in the last 2 years moving several homes out of state) and they waited patiently.
Needless to say, Vish conceded that service was good but he did not not like to wait. He declined an earlier time, so we had an obligation to the customer before him to complete their job first. In regards to his in ability to comprehend
basic English, you cannot do business if you cannot understand the language.
If we were in his country and didnt speak the language, I seriously doubt if they would try to explain as many times as we did what the terms and conditions of the job were.
Very helpful group of men that came to assist with my move. I had less to move than expected and instead of rushing the job and leaving the men found every possible item and added it to the truck, essentially making my move faster and way more efficient. Thanks!!!
Service was as promised. Employees were efficient and courteous.
Helped me out last minute. Great price; great service; punctual and friendly! Will definitely call again!
Good experience, really professional and kept me in the loop through every step. Definitely got the job done at a great price! Would certainly recommend. Thank you all so much.
Please do not make hints about a tip. If someone gives a tip, let the customer do it on their own. Also make sure the person knows what they are doing. My washer was hooked up wrong (hot to cold and cold to hot). If a customer gives a $40 tip, make sure the mistake is corrected even if you have to make a personal trip after the move.
I apologize for the inconvenience. Please call us and let us know who your crew members were and we will address the matter.
Total Moving Services was a life saver. I called them first thing in the morning desperately asking to be moved that same morning due to the fact the movers from the previous day never showed up. Movers showed up within an hour, very pleasant, helpful and did a good job in getting my studio apt items moved within the 2 hours. I would use Total Moving Services again and not hesitate to recommend them to potential movers.
Thank You! This was an extremely busy weekend. We completed over 30 jobs in less than 3 days. We apologize to any customers who received service that did not live up to your expectations. We take pride in offering excellent service and each and every customer deserves the best service possible. Although we were extremely busy this weekend, we had no damages at all. We thank all of our customers for their patience as well as their business.
Great Customer Service and very efficient! Gerald is awesome! We called Saturday morning and our things were moved safely to new location before 7PM (that same day); very unbelievable how he orchestrated the move the same day we called. Three men came and moved our furniture and did a wonderful job with our items! Total Moving Services put us at ease in our time of need. Thanks Guys!
Total Moving Service is an outstanding crew with outstanding service. The crew was professional and extremely helpful with major concern about my complete happiness with the end service. Thank you for your help Total Moving Service Crew!!!!
Movers were very timely, thorough, and professional. Great Customer service and scheduling was easy. Best Movers in town and very affordable.
Excellent service. Very professional, careful movers. The guys are all friendly and polite. Great service and the best rates in town. Highly recommended.
Total Moving Services was amazing from start to finish! When I called for a quote, I spoke with Gerald, the owner, and he spent more time talking to me then any other moving company I contacted. I was very impressed with the amount of time he spent talking to me explaining things and I really appreciated his honesty about my move. On the day of the move, the movers showed up and immediately got to work. They moved at an incredibly efficient pace and wrapped all of the furniture for protection. The movers were also incredibly nice and easy to talk to and work with. I also liked that Gerald called me about halfway through the move to make sure I was happy so far and to see if I had any questions or concerns. Overall, I was very impressed with Total Moving Services and will absolutely use them again for future moves.
Impressive service, speed and efficiency! I am so happy that I called the right movers in Atlanta!! Thank you for all you did to make the moving process easier. We would recommend total movng solutions to everyone in Atlanta!!
Our experience was fantastic. The guys were very professional and didn't waste any time at all getting everything packed perfectly in the uhaul. They used every square inch with no space left over. They padded and secured everything expertly. They are truly pros at loading a truck.
Extremely helpful and courteous. Moved very fast and didn't ride the clock like a lot of other moving companies. I would recommend to anyone and everyone and I will definitely be using them again if I move.
My Overall Experience With Total Moving Service Was Positive. I Would Definitely Use This company Again, And Would Not Hesitate To Recommend It To Others As Well. The Movers Were On Time, And Worked Fast To Perform Their job.
Gerard and the crew were great. The easiest move ever!
Professional, on time, great communication from confirming appointment the day before to letting me know their exact arrival time within my appointment window the day of.
Meticulous about protecting the furniture, worked quickly, and everything was delivered in perfect condition.
Would definitely recommend this team and will use them if we move again!
I am a pretty tough client/customer when it comes to moving my custom made furniture pieces and personal items in general. I hate scratches, scuffs on my walls or furniture-kids toys included, anything broken, lost, or mishandled, and I don't like bringing unprofessional strangers into my home. The owner of the company spent over 25 minutes speaking with me over the phone before I even scheduled with them (great sign) he answered all of my nagging questions with a smile and assured me by his reviews and referrals that I was making the right call. (The owner is in the office to answer questions you may have during or after the move his staff at your home are great as well!)Yes, he was right. I have never been happier with a move!! Nothing at all was damaged and they were well within the budget ( meaning they move QUICK and professionally without ANY damages. I had furniture to dissembled and reassembled and they handled it all. These guys are the real deal!
I used Total Moving Services to move a 1 bedroom home on 11.30.13. I moved about 10 miles from my old place. I was initially given a quote for 2 men and a truck for $75/hr. ( 2 hrs. minimum) for the things that I needed to move for a total of $150.00.
On moving day, I was given a quote of $75/hr. with a $20.00 gas charge. I was not told anything about a gas charge in my quote on Thumbtack at all. There wasn't much I could do about price on moving day. 2 men and a truck arrived and packed my stuff pretty quickly. They were both friendly and professional and got to work. There was one guy that was faster than the other. My stuff was wrapped in blankets and shrink wrap for protection. The packing of my stuff was faster than the unloading at the new location.
Upon arrival at the new location, one of the guys knew someone in the neighborhood and stopped to talk to him for a minute. I was thinking "time is money", but decided not to say anything. The overall moving took 3 hours instead of 2 like I was quoted. There was a 3rd guy that was overseeing the packing of my stuff that started to help out too. One thing that I did appreciate was the owner calling me to let me know that the move was going to take longer than I was quoted. He asked me if there was a specific budget that I wanted to stay in and I advised yes. He then called the guys to make sure they would be finished in my budget time. I ended up paying $250.00 and gave them a $10 tip for a total of $260.00.
Overall, I was satisfied with the service and the professional demeanor of the two men that did the move. I would hire them again.
The guys at Total Moving Services did an excellent job packing my apartment. They are extremely professional and efficient. I would absolutely recommend them to anyone I know who needs a mover.
I wish I could give more than 5 stars!! They were awesome. We paid hourly and they moved 10x more stuff than I expected them to. They were very friendly and professional. My family helped us move and everyone was impressed with them.
This company was awesome! From the time I made my reservation until the end of the move they were very professional, knowledgeable and on time. It only took them 3 hours exactly which was good. I highly recommend them to everyone.
At first I had my doubts because they were a hour and fifteen minutes late. Within that time they keep me posted on why there was a delay getting to me. Once they arrived they made up fir the ladt time and got right to work. I was happy and greatful for their and help and service provided. I would not have been successful moving into my new place without them.
i recently had a move and was very delighted with their work. They were promptly here on schedule and no damages on my very fragile items. thanks total moving
At first I wanted to hire two men and a truck, but they did not have any availability. A friend of mine recommended this company so I gave them a shot. My company moves me around a lot so I'm always hiring movers, but Fred, Todd and Donnell were the best team of movers I have ever had. I would recommend them to anyone who wants a quality moving service.
I called on a saturday to schedule a move as soon as possible. They came the next day on sunday afternoon! Very polite and respectful movers. Great service and reasonably priced. Thumbs up!!
used them and they ruined my couches...tore the backside wide open
This is Gerald, the owner of Total Moving. No one ever called our office regarding this matter and I am totally unaware of any such claim. We have a procedure in place for damage claims to be addressed, and we offer "onsite" repairs. However, claims must be a direct result of our negligence, and as our paperwork specifies, "Open items are not covered by insurance." We prepare ALL furniture for transit unless the customer tells us not to wrap or containerize the items. If we move any open, unprotected items at your request, the insurance does not cover it. This is the same rule used by the Post Office, UPS, Federal Express and all insured carriers. Additionally, each customer is verbally informed of these terms and must sign the terms and conditions form before work commences. I would like to address the matter if you will call our office at 678-920-4828.
This was my second time using Total Moving. They moved us into storage until our place was ready and we decided that it was best to stick with one company until the moving was done. They did an excellent job without damages. I couldn't be happier with the service.
Thank You! Our Credentials can be verified here - http://www.amlpa.org/total-moving-services
I live in Marietta and I hired Total Moving Services to move furiniture, I was nervous because I've never used a mover before and did not want my stuff damage. They did an excellent job. Nothing was broken and the crew was very well organized. I will refer them to all my friends.