Onyxx Movers

We would like to answer to the points raised by the customer above. We will do it point by point: Delivery delay: From our position there was no delay. The items were in our storage for over 3 months. As per our terms we communicated to the shipper that we have a minimum of 14 working days from the date of notification of readiness to take delivery. The items were delivered 10days from the date. 2. Additional charges for change in destination: Charges going long distance are charged by weight according to the miles and zipcodes. The items were originally moved from Niles Michigan and delivered to a temporary storage at the zipcode on order. Once the shipper changed the delivery to zipcode it added additional cost in transport and driving time. so we have to pass on the cost to the customer. 3. It is a known practice in the moving industry that payment is required on COD shipment before unloading. Shipper was advised via several emails that payment was due on arrival at destination yet when the truck showed up and driver asked for payment, she and husband insisted rather forcefully that they would not make any payment until the truck was fully unloaded and set up and they had inspected their furniture. They were reminded of the conditions of service and payment terms on a COD shipment but they retorted somewhat angrily. We had no choice but to comply with the terms and conditions of our agreement. 3. Damages and missing items: All the glass panels were delivered wrapped and Ms. Trentz advised us to lay them against the garage walls. We pointed them to her before we pulled off. We reminder again in response to her email. Unprofessional and harassing email: In response to her threat to say unprintable things about the company on all consumer websites, we stated that we reserved the right to seek legal redress if she published falsehood against the hard earned name of the company. Over the past year, Onyxx Mover has moved over 300 satisfied customers across the lengths and breadth of this country. We strive to serve our customers. We also realized that certain customer cannot be satisfied even though our services was rendered free, they still have reason to complain.

The delay was caused by our truck broken down. Although some of the boxes that were closer to the side doors show sign of dampness, they were opened and items inspected for damages but the content were safe and dry