FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You have the option to choose between our flex lessons (two prepaid lesson) or our subscription plan packages. With the flex plan there's no guarantee that you will be able to keep the same scheduled time on a weekly basis. Subscription plans are automatically drafted from the debt/credit card on file and it allows for you to keep the same time slot on a weekly basis.
- What is your typical process for working with a new customer?
Typically when you register as a student with SMS Lessons, you will receive access to your own personal online portal where you are able to communicate with your instructor 24/7 as well as cancel, make payments, or make changes to your schedule at any time. All lessons takes place on the Zoom platform and you MUST have access to stable and secured internet as well as a camera phone/ smart phone, tablet/iPad and or a computer/ laptop.
- What education and/or training do you have that relates to your work?
All of our instructors have been thoroughly vetted and are very well experienced in their instrument and has over 5 years of teaching experience. Most of our instructors are currently pursuing a masters degree in music at top universities and conservatories.