FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at Bears Moving Co we have 2 hour minimum. If the duration of the move goes over the minimums, the our hourly rate begins to apply. Our minimums is to ensure our employees are guaranteed a certain amount of pay so that we can remain competitive in the labor market.
- What is your typical process for working with a new customer?
As we speak with our customers our onboarding process is very simple. We’ll begin asking questions about the move just to make sure we can actually provide the service they’re looking for. If we’re a perfect fit we’ll send the customer a booking link in which they’ll need to fill out some information about their move. Once it’s complete they’ll be logged on our schedule. Also the customer will receive text alerts as their move approaches.
- What education and/or training do you have that relates to your work?
I’ve been in the furniture moving business over 7 years. Every situation you can possibly experience in the business we’ve experienced. Sometimes customers are amazed at the ease in which we move certain pieces of furniture but the truth is we don’t know anything special nor are we geniuses. We’ve had so much experience within the business that no situation is really new so we’re able to draw from our past experiences.