Computer Repair

Rapidteck

Kennesaw, GA

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About Rapidteck

hired 13 times on Thumbtack

Rapidteck Technology Services and Computer Repair is in Kennesaw GA, and is an affordable desktop, netbook, and laptop repair service located in NW Atlanta, GA.

We provide low-cost technology services and computer repair for Kennesaw, Acworth, Marietta, Woodstock, Holly Springs, Canton, Cartersville, as well as all other locations in North Georgia.

We beat any competitors prices, period!

Location

Kennesaw, GA 30144

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Reviews

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  • 5/5 stars February 25, 2014

  • 5/5 stars February 11, 2014

    Robert diagnosed the problem with my PC when it failed to start and installed a new hard drive, loaded windows, etc. He impressed with his knowledge, he communicated clearly and frequently during the process and he worked into the wee hours until he had my work computer up and running in the shortest possible time. He responded immediately to an 'after-care' issue and promptly resolved it. I am a very pleased customer who would hire him again and again.

  • 5/5 stars January 25, 2013

    Robert operated too far away to help me with my computer repairs, but he helped me search for someone in my area free of charge. Great customer service! I highly recommend him to anyone living in his service area.

  • 5/5 stars January 8, 2013

    I had an old desktop computer that we wanted to either sell or donate. I wanted to have it wiped clean and prepared for the next owner. Robert cleaned the system and also installed (on his own initiative) the latest version on Windows - beyond what I had expected. Every thing was done in a timely and professional manner. Would not hesitate to use again or recommend him.

  • 4/5 stars January 8, 2013

    Robert is very organized and easy to get in touch with. My problem ended up not being solved but he went above and beyond to help me, not just doing what he was paid for. I know that if I have another difficult computer issue, he will be my first call.

  • 5/5 stars July 29, 2012

    Good experience. Robert was knowledgeable and very professional. I will recommend Rapidteck to my friends.

  • 5/5 stars February 18, 2012

    Mr Medley did an excellent job of repairing my desktop computer in a very efficient and timely manner. His price was fair and I found him to be very knowledgeable and helpful.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Desktop: repair, upgrades, virus recovery.
Laptop: display replacement, Power issues, virus recovery, custom builds.
WIFI secure home/office network setup!

Q. Describe three recent jobs you've completed.

A. Just repaired and replaced all computers for a business in Marietta.

Am going to a doctors office today to repair a laptop with virus issues, a desktop with what sounds like a hard drive and peripheral connection issues.

Upgraded memory for an HVAC company on there main network server and am working out an external backup strategy for the same business currently as well.

Q. What advice do you have for a customer looking to hire a provider like you?

A. I personally would use a local provider as you get several things that way which you will not get with a large provider or store. These things are very desirable, and would be attentiveness as a local provider cares more about customers (the business is more personal and directed towards you as a customer rather than the general public), attention to detail, total price (including travel etc) as many like me would come to your site or you can drop off at mine, also in the ed using a local provider of any service strengthens your local community as well.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. I would think especially in the technical fields which www.rapidteck.com ( my service) is that in general they do not know if they are being told exactly what type of problem they have, and if they are being told everything about the costs and efforts involved. Technology in many ways has also become very personal such as your computer containing personal data. I personally attempt to do two things. The first is I try not to expose myself to there personal data (pictures etc which are in the computer), but I also try to make sure I save it for the customer as there is obviously a reason for it to be there.

Q. Why does your work stand out from others who do what you do?

A. Our work is done correctly always and we beat all given prices and quotes period.

We also have been working on computers since before the internet existed, and have been both the desktop and laptop lead for the Atlanta metro area for all major computer manufacturers in the US on multiple occasion's specifically for both DELL and HP/Compaq.

Q. What do you like most about your job?

A. I get to help my customers continue on successfully in the digital part of their lives

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