Computer Repair

Rapidtech

Kennesaw, GA

5 years in service

1 employee

Thumbtack Highlighted service

Gold member

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“20+ yrs exp. get it done right the first time for the right price every time @ Rapidteck!”

Bio

I have been working on computers and networks as a professional and personally for 20+ years I look forward to helping you set up a home wired or wireless secure network to upgrading repairing and custom building computers for and with you.

About Rapidtech

hired 27 times on Thumbtack

Rapidteck Technology Services and Computer Repair is in Kennesaw GA, and is an affordable desktop, netbook, and laptop repair service located in NW Atlanta, GA.

We provide low-cost technology services and computer repair for Kennesaw, Acworth, Marietta, Woodstock, Holly Springs, Canton, Cartersville, as well as all other locations in North Georgia.

We beat any competitors prices, period!

Location

Kennesaw, GA 30144

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Reviews

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  • 5/5 stars October 27, 2014

    Determination by Robert got my laptop back up and running. Thank you!

    Robert M. from Rapidtech replied to this review on November 5, 2014:

    Thank you for the review I hope everything is going well with your laptop and be careful that was a very nasty virus. Let me know if you ever need anything else.

  • 5/5 stars October 9, 2014

    Robert was most helpful.

    Robert M. from Rapidtech replied to this review on October 15, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 4/5 stars October 5, 2014

    Was dependable and truthful and helped me make the right decision about my computer even though it was not positive financially for him.

    Robert M. from Rapidtech replied to this review on October 15, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars September 15, 2014

    Robert is a very professional, knowledgable, skilled computer technician. If I ever have any computer issues in the future, I will definitely go to Rapidteck.

    Robert M. from Rapidtech replied to this review on October 15, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars September 2, 2014

    Robert was very easy to work with and very friendly. He was able to get out to the location over holiday weekend and worked diligently to have the issue resolved the same day. We will definitely use him in the future!

    Robert M. from Rapidtech replied to this review on October 15, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars August 22, 2014

    Robert did the job quickly and affordable. Highly reccomend him

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars August 22, 2014

    He was very helpful, offered additional information and support outside of the original issue and fixed my laptop in a very timely manner.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars February 25, 2014

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars February 11, 2014

    Robert diagnosed the problem with my PC when it failed to start and installed a new hard drive, loaded windows, etc. He impressed with his knowledge, he communicated clearly and frequently during the process and he worked into the wee hours until he had my work computer up and running in the shortest possible time. He responded immediately to an 'after-care' issue and promptly resolved it. I am a very pleased customer who would hire him again and again.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars January 25, 2013

    Robert operated too far away to help me with my computer repairs, but he helped me search for someone in my area free of charge. Great customer service! I highly recommend him to anyone living in his service area.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars January 8, 2013

    I had an old desktop computer that we wanted to either sell or donate. I wanted to have it wiped clean and prepared for the next owner. Robert cleaned the system and also installed (on his own initiative) the latest version on Windows - beyond what I had expected. Every thing was done in a timely and professional manner. Would not hesitate to use again or recommend him.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 4/5 stars January 8, 2013

    Robert is very organized and easy to get in touch with. My problem ended up not being solved but he went above and beyond to help me, not just doing what he was paid for. I know that if I have another difficult computer issue, he will be my first call.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars July 29, 2012

    Good experience. Robert was knowledgeable and very professional. I will recommend Rapidteck to my friends.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars February 18, 2012

    Mr Medley did an excellent job of repairing my desktop computer in a very efficient and timely manner. His price was fair and I found him to be very knowledgeable and helpful.

    Robert M. from Rapidtech replied to this review on September 1, 2014:

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Desktop: repair, upgrades, virus recovery.
Laptop: display replacement, Power issues, virus recovery, custom builds.
WIFI secure home/office network setup!

Q. Describe three recent jobs you've completed.

A. Just repaired and replaced all computers for a business in Marietta.

Am going to a doctors office today to repair a laptop with virus issues, a desktop with what sounds like a hard drive and peripheral connection issues.

Upgraded memory for an HVAC company on there main network server and am working out an external backup strategy for the same business currently as well.

Q. What advice do you have for a customer looking to hire a provider like you?

A. I personally would use a local provider as you get several things that way which you will not get with a large provider or store. These things are very desirable, and would be attentiveness as a local provider cares more about customers (the business is more personal and directed towards you as a customer rather than the general public), attention to detail, total price (including travel etc) as many like me would come to your site or you can drop off at mine, also in the ed using a local provider of any service strengthens your local community as well.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. I would think especially in the technical fields which www.rapidteck.com ( my service) is that in general they do not know if they are being told exactly what type of problem they have, and if they are being told everything about the costs and efforts involved. Technology in many ways has also become very personal such as your computer containing personal data. I personally attempt to do two things. The first is I try not to expose myself to there personal data (pictures etc which are in the computer), but I also try to make sure I save it for the customer as there is obviously a reason for it to be there.

Q. Why does your work stand out from others who do what you do?

A. Our work is done correctly always and we beat all given prices and quotes period.

We also have been working on computers since before the internet existed, and have been both the desktop and laptop lead for the Atlanta metro area for all major computer manufacturers in the US on multiple occasion's specifically for both DELL and HP/Compaq.

Q. What do you like most about your job?

A. I get to help my customers continue on successfully in the digital part of their lives!

Q. What questions do customers most commonly ask you? What's your answer?

A. Can you fix this, and the answer is yes...

Q. Do you have a favorite story from your work?

A. This business was started when my a member of my mothers Sunday School class/group got a virus in an email. The virus then stole her address nook and infected everyone eventually. The original individual went to a major retail computer service company that is located in a retail brick and mortar location. The repair was going to be $225+ and I fixed her computer and eventually several others who had gotten it as well.

I did not do it for money but most of them insisted I take something. I put the money into getting a web address and some business cards and started doing this on the side of my regular job and have continued to do so for almost 5 years now. I got laid off last January from my field development/support engineer job and my wife suggested I just work on my business.

Since then that is what I have done. I work primarily for end user/residential customers exactly as I have professionally for major companies for 20+ years now, but I can do it at a good value rate for my customers and be there computer helper when needed.

Q. What do you wish customers knew about you or your profession?

A. It is funny but with a lot of people who do this it must have something to do with the way we think and process things it all just makes sense. I started on this career path in a completely random way.

Q. How did you decide to get in your line of work?

A. My first computer (we had had a commodore 64 when I was a young teenager and my mom had an Apple IIE for work but we were not supposed to touch it) was a PACKARD BELL and it had an original Pentium chip as it's CPU. Some of these were bad and mine luckily enough happened to be one.

For support back then you just took it to the Intel repair facility that was in Buckhead in one of the big office buildings. There was a waiting room but it was nothing like today, no numbers given out to wait to be called, in fact I was the only one there on that day. So I was basically shown the disassembly of my computer which I was very interested in and my chip was replaced.

The engineer suggested I read a book if I was really interested in it and I went by the bookstore on the way home and bought it. After that I studied the book until it made sense to me and disassembled then reassembled my computer a few times. Then I upgraded it as much as I could and learned some things about the internals to windows and other programs as well as how to work the WWW (I was one of the original Prodigy ISP subscribers) and got some knowledge from there. Then I started working contract elementary helper work in computers and networks and my interest in computers which is now my career became my job.

Overall though computer people are just computer people the same way you work with or sell to customers or fix, write, create, service, drive etc for your job it just clicks at least it did and does for me.

Q. Tell us about a recent job you did that you are particularly proud of.

A. The other day me and a team set up new touch screen computer network for a 4 story nursing home. The new computers had bigger screens , operated way more quickly and efficiently and one of the nurses thanked me, to which I said it is just my job but I am glad it helps you help everyone here more effectively.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. Constantly

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. I do not know if it will change my line of business particularly however it is directly at the root of change in this world. Everyday technology becomes more and more a part of general life. You smartphone is just another part of your personal computer network for your home, family, and friends. The more intertwined it becomes the more my business grows.

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