Computer Repair & Support

Q. What advice do you have for a customer looking to hire a provider like you?

A. Choose a provider that has an unblemished track record who is willing to provide you the names of satisfied customers. There are a large number of part-time, self proclaimed experts in our industry. When they fail, or damage your system, they are typically uninsured, non-responsive and hard to find.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. We teach people how to remove virus's and protect their data. One of the most valued components of our customer service is our willingness to teach our customers how to protect themselves. We happily share those "trade secrets" to help them prevent and remove problems on their own.

Q. What important information should buyers have thought through before seeking you out?

A. The date and time the problem began, and specifically what was happening such as a thunder storm, power surge or power outage. Noting the error codes or site names can also be very helpful when the computer is locking up. When bringing a computer in for service, always attempt to find your original OEM disks.

Q. Why does your work stand out from others who do what you do?

A. We provide the most outstanding customer service in our Industry. We explain every item in detail, we have the best prices in Middle Georgia and we have extensive customer base who are all willing to tell you about our services.

Q. What do you like most about your job?

A. We are an American, locally owned and operated business. We go to work early, we work hard, we go home late. We do this because we love what we do, and we truly value and treasure our customers.

Q. What questions do customers most commonly ask you? What's your answer?

A. A couple of the primary questions today is how much do we charge, and we can come to them. We are always pleased to talk about our pricing as it is usually less than half the cost of our competition, and we will always go the problem, you do not have to bring it to us.

Q. What do you wish customers knew about you or your profession?

A. My profession, like many, has taken me over 40 years to reach my level of expertise. In addition I have a 4 year degree, plus over 6,000 hours of specialized training in the computer industry. When we do something "fast" it appears to diminish the value of the service. We can do it fast because of the history, not because it is easy.

Q. How did you decide to get in your line of work?

A. Love of logic and systems. Computers offer both. My wife and I have worked together for nearly 23 years. We wanted to provide a service for our community that would take us across the lines of residential to the higher ends of business. Everyone owns and needs their computers to work - we help do that.

Q. What are your most common types of jobs?

A. We pretty much span the board. Probably virus removal is the most common problem that the general public brings us. Laptops seem to lose their screens (we can fix that), businesses lose hard drives resulting in data recovery needs, and we are frequently asked to install WIFI systems, networks and security features in places like restaurants and hotels.

Q. Tell us about a recent job you did that you are particularly proud of.

A. We have a lot of recent jobs and we are proud of all of them. We provided support for a local hotel recently that experienced a serious of failures. We installed a new gateway, setup a secure WIFI, corrected a security camera problem, setup a backup system and reinstalled and repaired a obsolete linux system.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. We train regularly. A minimum of 20 hours a month goes directly to either online or continuing education. New software comes out everyday as well as different applications. Of course this changes how we work on and repair them. Our equipment needs can change frequently as well technology advances. The most important knowledge in our industry is always less than 3 months old.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Too many to mention, but primary developments include cell phone technology, home computer use shifting to cable, Wii, and keyboard interface through satellite systems. Our industry will migrate from box repair to training. If folks in the computer repair arena aren't focusing on training they will soon be extinct.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. We are building a triple website exposure for a client who owns two restaurants. They wanted an anchor site that would then send you to one of their other two sites. Additionally, we set up their WIFI, merchant account, cash drawers, POS, and VPN network with an intranet to join the two businesses together. The total cost for this project was about $7,000 and took 4 weeks.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. We actually have a very easy pricing system which can be viewed on our website. We only quote large ticket items such as websites, system installs and sales. All routine, maintenance and typical jobs have fixed pricing. This makes is very easy for people to compare our prices with those of our competition. We welcome that.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Make sure you have enough working capitol to sustain life through the first two years. Our business is built on developing relationships and gaining the trust of your community and it's residents. This does not come overnight. Be prepared to work long hours and study hard.