FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is no standard pricing when we submit a quote. We do however ask that you book and appointment for your free estimate, so we can measure the roof and see how many layers of roofing there are for either commercial or residential projects. access to the site etc. We do not give pricing over the phone. If you want a price over the phone or internet without us having access to see the roof than its better you contact someone else . We don't operate like that. I understand people are very busy the owner does not need to be home for this we can go to the site as long as we have an email and phone number with an address. This will allow us to still provide pricing to the owner if they are not available to meet. Thanks
- What is your typical process for working with a new customer?
Normally when we receive a call we will arrange a time for one of our estimators to come to the property to meet with the owner if possible and to take the necessary measurements and pics we need. ( We may provide/recommend information at that time on the various roofing products related to the roof project that may be best for the owner) We will need the owners info like Full Name, Email, contact phone, etc. we will provide a written estimate within 48 hours . Sometimes during the rainy season we can not get to every phone call we do ask that you leave a message and someone will return the call. After the customer receives their estimate from us and if they decide to use our company for their project. We will schedule a time to do the project. Depending on the size of the project we may require deposit for material cost. Once roof is completed we will do a final inspection and if the owner would like to do a walk thru with Company owner or sales rep we can schedule for this and if the homeowner has additional questions or concerns we will address those at that time. Final payment can be mailed after the owner receives final invoice for payment.
- What education and/or training do you have that relates to your work?
All employees are regularly tested for fall protection and safety procedures as it relates to each project. We also keep up to date with new and current roofing products, training and seminars