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PC Tune-Up LLC

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About
Everything we do is on-site. Many times the issue or problem lies with a peripheral device or network setup. Because we come to you, we can find the real issue and repair it quickly. The greatest thing about on-site service is that you don't have to tear apart your desk and wires to bring it in. Just leave it the way it is and we will take care of the rest. The work will be completed in as little as an hour instead of waiting days to receive it back from a repair shop. And you got to witness the repair and ask as many questions as you see fit. We spend the extra time with customers that is required to help them understand their computers. Rather than fixing the issue and giving it back, we fix the issue and educate the users on how to prevent the same issue from resurfacing in the future -- or on other computers. Many of our customers comment that they are so happy that we took the time to explain why things happen and that we showed them what they can do to prevent future problems. We work hard on knowing the "ins and outs" of a problem so that by the time we have it repaired, we can educate the user to avoid any future mishaps. The best part about the work we do is that we get to really help people. As the owner, it gives me the ability to help people in the best way possible. We love answering questions and helping you learn how to use your equipment to its fullest capacity. Our favorite customers are those who stay by us and make use of our knowledge to learn all they can and improve their computing experience. My favorite way to work is on more than one computer or device at a time so that we can make full use of the time we are on site -- and save you money! While one device is running a test or a search we can do more testing and optimizing on a second or third machine. And the best part about it is, we don't charge per device so use us all you can.
Overview

Hired 1 time

2 employees

22 years in business

Business hours

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Services offered
Topic areas

Understanding pc

Understanding mac

Spreadsheets

Word processing

Work location

I travel to my customers

Projects and media
Projects and media
Reviews
Exceptional 5.0

10 reviews

5

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pro avatar
David P.

May 19, 2011

I asked Spencer to work on two computers for my parents. We are extremely pleased with the quality of work he does. He is quick to find and fix the problems. What is better, he leaves the computer in much better shape than it was before (faster boot-up, cleans up the junk that gets loaded on PCs, etc.). He offers suggestions on how to improve PC performance, but no pressure to install or buy anything. I appreciate Spencer's expertise and willingness to go the extra mile to help us out.
pro avatar
Mike J.

Apr 20, 2011

Spencer was on time and prepared. He knew what he was doing and stuck with the job until it was done. The job took longer than he estimated, but he didn't charge us for the extra time. What more could you ask for? I plan to use PC Tune-Up again.
pro avatar
Sherri H.

Nov 10, 2010

Spencer was an excellent computer guy. I needed someone fast and he was able to come to my house the day I called and did a great job. He explained to me the problem that my computer was having and how I could fix it myself in the future. He gave me helpful information several times since the first appointment which was just what I needed when I was looking to buy another computer. I would recommend him to anyone. He does great work and he's a great guy.
pro avatar
Jennifer C.

May 18, 2011

We are very happy with the services that we received from PC Tune-Up. We had a computer virus and I was so afraid that we were going to lose our pictures and videos. Luckily, they were able to rid our computer of the virus and save our files. They also secured our system with a better antivirus and taught us how to back up our information. I would definitely recommend them!
pro avatar
Karen W.

May 5, 2011

Thank you PC Tune Up for making my 6 year old computer run like new. Loved having this service in my home. So impressed with Spencer, he was helpful and explained everything he was doing. Still can't believe that this is my old computer...

FAQs

  • Describe a recent project you are fond of. How long did it take?

    Recently, I had the opportunity to help an Army Veteran who was legally blind due to his injuries in the service of our country. I was able to show him how to use a Magnifier and Narration feature to help his computer be fully accessible to him, despite his disability. He is now able to use his computer with ease. Although my service to him doesn't even skim the surface of the magnitude of his service to me, I was honored to be able to help and spend time with one of our faithful soldiers. It feels great to have made his life a little bit easier. I have been back a few more times to set up other computers with these features, and to install a few programs. I am happy to say he is doing very well, and I feel I can call him my friend instead of just my customer.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Look for someone who asks you a lot of questions. Asking questions is essential, it lets us learn about the problem as much as possible before we come out to repair your computer -- and this saves you the most money. Experienced technicians know that many problems need some research before they can properly be repaired -- and we spend the time before-hand and come prepared with up-to-date information on all of the latest problems. Another tip - Don't be shy. If you don't feel that your problem is taken care of properly, let them know and tell them why. Make sure you are happy with the service before you write your check.