Q. Describe the most common types of jobs you do for your clients.
A. My most common jobs are mowing and spreading mulch. The main part and largest part of my business is mowing grass.
Q. What advice do you have for a customer looking to hire a provider like you?
A. I would look into their history. What all have they done? Do they do good work? I would also look at the size of their business. If it is small then it may be small for a reason. If it is big, then they may not have time to take special care of you.
Another thing is you want to make sure you know who is doing the work. Some business have a manager that talks to the customers. Then they send someone else out to do the work. This could cause problems.
With Duck-Works Lawn Care you will get me looking at the job and I will be doing the work. This is a benefit that is often over looked.
Q. Why does your work stand out from others who do what you do?
A. I focus on quality. Most other Lawn Care business focus on getting a job done in a short amount of time. I will not leave a place until the customer is satisfied with my work. Customer Service is what my company thrives on.
Q. What do you like most about your job?
A. What I like most is satisfying a customer. When the job is done and the customer tells me that the job looks good and they are pleased with the work is what I like most.
Q. What questions do customers most commonly ask you? What's your answer?
A. How much does the service cost is the most asked question in the lawn care business. I look the job over then give them an immediate answer. This is unless it requires a bid. Then more research is done and a bid is submitted.
Q. Do you have a favorite story from your work?
A. I have been doing this Lawn Care business since I was twelve years old. I started push mowing the churches yard. I would walk there from my house with my trimmer and all.
Then I began getting other yards. I walked all over Cobden, IL for the first few years. Then as the business grew, I had my dad drive me places too far to walk to. I even drove my mower to several of my yards.
Now it is continuing to grow and I am able to drive to the yards. It is thanks to my parents and my first few customers from Cobden, IL that I have the busines that I have.
Q. What do you wish customers knew about you or your profession?
A. The Profession of Lawn Care is not just going around and mowing yards. With what I do I take it to the next level. I will not leave the customers property until it meets their satisfaction. Customer communication is very important to me and what I do. If there is a complaint it needs to be addressed as promptly as possible.
The service is for the customer and the deserve what they are paying for. I will stop as nothing less.
Q. How did you decide to get in your line of work?
A. I decided to get in the Lawn Care business due to a need form the church. I was young and could do it so I said sure. Then as time went on, I grew and grew.
It was tough getting through college but I did and graduated with an associates degree in Business Managment as well as a bachelors degree in Business Management.
I grew so fast that it didn't make sense to get out. So I bought more equipment and better equipment.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I did a recent landscaping job in Anna, IL. I had to remove about 30 railroad ties from around a guys house. Then I replaced them with landscape timbers. It took two guys a week to do and I am proud of the way it turned out. We also pulled weeds and spread mulch.
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