Q. What advice do you have for a customer looking to hire a provider like you?
A. Look for honesty and someone that will back up their work.
Don't always look for the cheapest person. Look what you get for your money.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Always ask for your old parts. Make sure you understand what is being done to your vehicle. Always ask questions.
Q. What questions should a consumer ask to hire the right service professional?
A. What kind of warranty or guarantee. Do you check other vehicle systems while the vehicle is in your shop.
Q. What important information should buyers have thought through before seeking you out?
A. Ask yourself, "what am I getting for the money". Although we do not advertise to be the Cheapest, Most of the time we are beating everyone elses prices. Just remember, when you go for the cheapest price, you don't always get the best service. At J&M Auto Repair, we pride ourself by doing the best job. We do not take shortcuts.
Q. Why does your work stand out from others who do what you do?
A. Our work stands out by explaining to the customer what is needed and why. We will explain to you what needs to be repaired and what will need to be repaired in the near future.
Q. What do you like most about your job?
A. I like to have a reputation as an honest person. I strive to get the job done right the first time. Customers do not like having to bring their vehicle in multiple times for the same reason.
Q. What questions do customers most commonly ask you? What's your answer?
A. Can this repair wait or is there a cheaper way to repair it? My answer is, If you want the vehicle repair, so you don't have to worry about it, then have it repaired the correct way. If you try to save a few dollars now, it could cost you alot more, later.
Q. How did you decide to get in your line of work?
A. My Uncle. He was a mechanic and I would always go over to his house when I was 14 years old. He would let me help him work on his cars. He would have me do the work while he was checking my work. It gave me a sense of accomplishment when I would finish a job and it was done correct.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I had a customer come in and he told me that he needs a Rear main seal. Cost around $500. He said ok, I pulled the vehicle in to find the oil filter was loose. I tightened it and sent him on his way. Didn't cost him a penny. He was very happy and I had more vehicles the next day from him.