FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
#1 ~99% of at home estimates are free. #2 Should the customer agree to the service, there is a one (1) hour minimum charge at the established hourly rate. (note: Quotes are given upon request, but I am always less expensive by the hour.) #3 After the first hour, I charge by the quarter hour (1/4th the hourly rate every 15 minutes.) #4 If same day service is required and I have to pick-up materials I do not already have, I charge half the hourly rate per hour while I am gone. (all receipts are shown and the customer pays for all materials.)
- What is your typical process for working with a new customer?
Typically, it all begins with a phone call. The potential customer will state what they are in need of. Then, ask my rate and how much I think it may cost. Often times I have to arrive for a free estimate that we both may get a better idea as to the expectations and over all needs of the customer.
- What education and/or training do you have that relates to your work?
This kind of stuff I have been studying for a long time on my own and applying what I've learned to all sorts of inventions and such. I took my first Wood-shop class in the 7th grade but had been working with my own tools for several years before that. Who knows someone who started their own lawn-mowing business when they were about 11 or 12 years old so they could buy their own set of professional grade tools to take their entire bicycle apart. I enjoy watching all of the home improvement shows that actually show you how to do stuff and not just how much something costs or the drama that's involved with selling a house or something. While working at the largest hardware store in Chicago I was privy to the latest Innovations In tools and technology for every department in the store. While with Clark Devon hardware I took a course with the Macklanburg Duncan Co. over the techniques of insulating homes and business. Over all, I've been studying this stuff for fun for as far back as I can remember and I don't see that stopping any time soon.