Chitown Limo Bus

Dear Warren, We really appreciate your feedback even if negative. Only way to truly learn and improve our business is to hear back from our customer. Your feedback really surprised me. I know you and your coworkers had a great time, I drove your group. Receiving a feedback after more than 4 months of service is really unprofessional specially as it comes from business professional working for such a reputable company like Liberty Mutual. First of all you seem to forgot I bent backwards for you and your team. You called my company at 1245PM on Tuesday to have a trip at 545PM same day. We executed this very professional and precise to meet your group needs. If you had a chance to review contract paragraph # 4 states that 20% gratuity is required and I do not see how we charged any extra without your permission. By accepting the trip and committing to terms at the time of the deposit or payment you adhere to the terms of the contract as well. We are sorry to say but we did exactly what the contract said and reservation was for. You were not overcharged a penny. Regards and thank you again for your business Igor