Kindnet

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Introduction: I'm a full-time independent technician. I have general and professional liability insurance. Over 25 years of experience with technology. I won't provide a quote on a job I can't complete successfully and in a timely manner. I enjoy interacting with clients and resolving issues. I take joy is solving problems more quickly, systematically and logically than others that have attempted the same work before me.

Overview

Hired 6 times

1 employee

26 years in business

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Reviews

Excellent 4.9

8 reviews

5

88%

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12%

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Kevin S.

Oct 9, 2014

James has always been available on short term notice and very helpful in resolving any technical problems I have had. His work is exemplary. I would call on him in the future if I have any networking or technical problems.

Randy D.

Oct 10, 2014

Jim has been servicing our computer issues for over 10 years. Very happy with his services. Highly recommend him

Heidi G.

Oct 11, 2014

James has helped me on many occasions fixing my computers. He's used his knowledge and skill to help me with many different issues. He's always been on time and efficient. I trust him and his work.

Art G.

Feb 15, 2015

James is really knowledgeable working with and setting up and computers. Really great service. Could not be more happy working with him.

Sue L.

Nov 15, 2014

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Hired on Thumbtack

My experience with Kindnet was very positive, and I would use James Longfield again if I have Apple/Mac problems. I contacted James because I had not been able to get email via my mac.com address for two whole months. I had tried calling Apple, no luck, they guided me into a circle I could not get out of. And this was true for my iMac, my macbook, and my iPhone. The signals told me that my password did not work. Then when I went through the effort Apple wanted me to make to change my password, I got stuck in that endless loop yet again and could not get out of it. In my solo efforts with Apple by phone, I could not accomplish the fix. I was at the end of my rope and contacted Thumbtack. You matched me with James. James is very clear-headed, practical, intelligent, well-spoken, and skillful at identifying problems. He is also pleasant to deal with. He made me feel confident. He led me through a Q&A diagnostic process and identified what the problem was. He followed that by phone to Apple, and Apple told him to take the darn road that went in the endless circle. James could see that right away, and articulate it to the Apple person. He also followed the trail of cues until he got to an Apple person who had a broader perspective on the situation. James explained the situation simply and clearly to this Apple guy, who knew how to get us out of the loop, a secret Apple is apparently keeping from most of us. Here I am on email again, and my 3 devices are connected to the iCloud again! I feel like a new person! What I appreciate most about James is his clarity, thoroughness, and followthrough. It is also mighty significant that he was able to help me feel that we could get through this. And we did. I appreciated his often working with me at the computer, so I had some grasp of what was going on. He is a good teacher. James did some upfront work by phone, and then came to my house. Later he did some followup work by phone as well. We used that arrangement where he could see and move his cursor on my computer screen. We also did that with Apple. I think James may have spent a total of 2.5 hours on this, including phone calls. The only thing that I can imagine could have been better would have been for Apple to provide real gurus routinely ton first call to a cadre of highly skilled outside people like James, so we would not have to waste time going through their lower level, and in this case inadequate, "help" people. James was always on time, whether in arriving at my door, or in keeping telephone appointments. I felt comfortable with him in my home, and trusted him to do the work.

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Varies depending on site visit vs. remote support. Prices may also vary depending on the specific situation or equipment involved. I also offer a monthly program that provides unlimited remote support.
What is your typical process for working with a new customer?
Learn the history of the machine and the issues occurring.
What education and/or training do you have that relates to your work?
I have a BS in Management Information Systems, NET+ certified, and Apple certified since '03. I'm fully insured, licensed, and a full time tech.

Kindnet

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