Q. What advice do you have for a customer looking to hire a provider like you?
A. Research, research, research! Know who you're letting into your home and know what is being installed into your home. You are the boss. Ask as many questions as possible and don't feel bad about it. If you've hired an honest contractor, they'll have nothing to hide. Educate yourself. The internet is your friend!
Q. Why does your work stand out from others who do what you do?
A. Just look at our reviews. Our workmanship is second to none! We are trained, highly skilled carpenters who take our work very seriously. We hold "Carpenter Skill Advancement Program" certificates and always stay on top of the most current techniques. We would never want one of our customers' freind or neighbor to come over to the house we worked on and say "yuck, who did that?"
Q. What questions do customers most commonly ask you? What's your answer?
A. We get asked the same thing time and time again. "Why were we told this could not be done and you dwere able to do it?" We just smile and say "because we're honest, we like what we do and we're good at it."
Q. Do you have a favorite story from your work?
A. Every project yeilds it's own different story. I would be hard pressed to choose my favorite. What I like best is when we complete a repair job and the customer is blown away. They laugh and smile and make us a sandwich.
Q. What do you wish customers knew about you or your profession?
A. I wish customers' knew how beneficial a quality built insulated glass unit is to their home. All glass units are NOT the same and homeowners are not educated enough on this subject. That's why we provide a vast amount of information and helpful links on our website. We want to make sure they are making the best, most educated decision they possibly can.
Q. How did you decide to get in your line of work?
A. I worked for Pella Windows & Doors as a technician for many years. After the housing industry took a dump and my hours were being cut, I decided to go for it. It was time to take the plunge. My wife and I talked about it for months and months and here I am. And boy am I glad I did it. I no longer am bound by the shackles of corporate misfit junior management decisions. Now I can do what’s best for the customer and not the corporation I work for.