FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Depending on the type of project and the nature of the work to be performed, we will use one of the following fee arrangements. Fixed project fee: We may apply a lump-sum or fixed-fee value-based contract for projects that have a well-defined scope, a set of deliverables, and schedule. Any projects less than $2,500 must be paid in full to begin work. Equal to or over $2,500, half of the project fee is required to begin work, and if project completion is less than 8 weeks balance is due upon completing work or if completion is equal to or greater than 8 weeks milestone payments are required. Hourly: For projects that don’t have a clearly defined scope, set of deliverables and/or schedule we will utilize a time and material arrangement. We apply a blended rate or a variable hourly rate structure based on employee and service category. The client will be billed monthly and payment is due immediately upon receipt of invoice. Retainer. Retainer contracts are used with clients who wish to have a series of assignments or projects completed over a specified period of time, or who want to secure our availability to perform work. Client agrees to pay us, in advance, a fixed monthly fee to secure our Services. Our minimum retainer is 6 months at $3,000 for 20 hours. Prepaid Hourly. Prepaid hourly is a form of a retainer. It is typically used with clients who want to have a series of virtual (e-mail, phone or web-based) consultations or who want to secure our availability to perform work on an as-needed basis. Time can be purchased in 10-hour increments. Hybrid. We may employ a combination of the aforementioned compensation methods for projects where a large part of the scope can be defined, i.e. fixed fee, but where additional services may be required, i.e. hourly or day rate. Our minimum billing is $500.
- What is your typical process for working with a new customer?
We utilize a 6-step process (Discover, Define, Create, Test, Broadcast, Measure) for all projects. We start each client project with an e-mail, in-person, video or telephone consultation, introductory meeting, or visit of up to one (1) hour free of charge. The consultation typically is used to identify your companies’ Goals, Challenges and Vision, and a presentation of how we can help answer your challenges and achieve your goals. The consultation is designed to gather as much information about our client’s likes/dislikes, brand persona, and competition; establish objectives and timelines; define technical specification; identify client’s project involvement level; and what key people will be involved among other items utilizing a series of project development questionnaires and worksheets we have created. Additionally, we collect client information (e.g., products, images, and other files) that will be needed and/or used in the production of the Project.
- What types of customers have you worked with?
We serve, and have served, startup to Fortune 500 consumer, business-to-business, industrial, and professional services organizations across the continental United States and the world.