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- Provider travels up to 50 miles
Smartek Innovative Solutions
- Hinsdale, IL 60521 (map)
- (847) 334-8715
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Smartek Innovative Solutions • Hinsdale, IL • $75-150 per hour
- You'll be asked a few quick questions that will help describe your needs.
- You'll be asked to provide your contact information so that Mark Svehla will be able to get in touch with you.
- You'll have the option to get competing quotes from other qualified service professionals, saving you time and money.
We provide IT solutions for your business, whether you have a home office, branch office, or international headquarters.
Smartek can be your IT Department, or a set of extra hands for a special project or system upgrade.
We can fill your IT needs, and provide business consulting for technology critical issues for clients worldwide.
We are a company with history and over 25 years of experience in the network and personal computer field.
Smartek is built on a team concept; we work as a team to support each other.
We share our knowledge and experience to create a strong backbone for our company.
We build a trust relationship with our clients, and we rely upon them just as much as they rely upon us.
If you succeed, we succeed.
Call us for a free consultation!
Question and answer
Q. Describe the most common types of jobs you do for your clients.
A. Network connectivity issues; whether it's a bad ethernet cable; incorrect wireless password or someone can't see a network drive anymore, the majority of issues stem from not being able to access the network or something on the network.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Ask for references. Everyone will give you a good reference but ask how long they have known the provider; what kind of work they have done and what issue they have had. No relationship is perfect; what is something they would like to see the provider do differently?
Q. Why does your work stand out from others who do what you do?
A. We build relationships with our customers, they know that they can call us with a quick question & not get billed everytime. It's not about the fast dollar, it's about the repeat customer. We do not charge an emergency fee during normal business hours or additional fees for work scheduled for off hours or weekends.
Q. What do you like most about your job?
A. I enjoy working with lots of different people in different environments; one day may be at a factory and the next day could be a bank. I enjoy working on different projects; it gives me the opportunity to learn more and expand my capabilities rather than just being the Exchange person or the database administrator . . . I get to do it all.
Q. What questions do customers most commonly ask you? What's your answer?
A. "Is this something I can fix?" Sometimes it is something easy that the customer can fix & I will talk them through it but many times it is more complicated and there is the potential for data loss; that's when I tell them that they should have me come in to take care of it. I will make sure data has been backed up and precautions are taken before making changes.
