Property Management

Q. What advice do you have for a customer looking to hire a provider like you?

A. By providing a higher level of customer service and listening to the owners, we have managed to expand our inventory of property that we manage. We will handle the day to day operations to maintain your property and handle as much or as little as you desire, we can customize a plan that meets your needs. Our philosophy is that we will work diligently on your behalf to provide a level of service in our market area that no one else can provide. We will always be honest and forthright in consulting and remain committed to building strong relationships with our partners. We will continue to serve our customers beyond each transaction and provide services that exceed your expectations.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. We build and maintain strong relationships with the property owners we partner with though regular pertinent communication.
• We are always available to answer your questions and listen to your concerns.
• Committed to responding to and completing owner request in an expedited manner.
• Accurate financial reports that are on time each and every month.
We are committed to keeping your tenants happy and maintaining consistent communication.
• Hands-on management style
• Meeting with tenants on a regular basis, which enables HRD to develop positive relationships
• Proactively responding to tenant needs and answering questions regarding lease, CAM, budget and any other issues of their concern
• Follow up and follow-though with issues to promote tenant confidence.
We coordinate all of your leasing needs before vacancies arise.
• Keeping good tenants happy so they stay or expand into vacant space
• Keeping vacant spaces in “Rent Ready” condition so they show well
• Contacting, interviewing and qualifying prospective tenants to ensure quality tenants
• Managing tenant improvements
Heritage has a Construction Management Department that can handle all of your tenant and commons area modifications in house. We have a vast network of contractors, suppliers and resources that we can pull from to remodel units, update buildings and keep properties code compliant.

Q. What questions should a consumer ask to hire the right service professional?

A. How long have you been in business?
HRD has been in Business for 50 years.
Who will watch over my investment how I expect it to be or how I would do it myself?
Since HRD is a Realty, Developer & Management Company that performs our own property & construction management duties. You are going to receive the same high quality level of management for your investment as we do for our own investments.
Why would I want to Hire a Property Management Company when I could do it myself?
Wouldn't you rather be out golfing of fishing or sitting on a sandy beach relaxing instead of worrying about weather my tenants sent in their rent check this month or if the security alarm is going off at 2am in the morning or how I'm going to get 24" of snow off the parking lot so my tenants can open their businesses. Let HRD handle all the headaches so you can relax and enjoy the fruits of your investments.

Q. What important information should buyers have thought through before seeking you out?

A. Would I rather hire four different companies to maintain my properties, handle the tenant headaches, make sure my properties are full, develop my new investment property, manage my tenant build-outs, get my empty spaces ready to show perspective tenants, find and keep good tenants for my facilities or would I rather hire a one stop shop like Heritage Realty & Development that could handle all those under one roof and make my life easier by having one point of contact for all these not so endearing task?
I'm going to go to www.HRDGroup.net and get them on my team.