FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For our cleaning services, we offer discounts for recurring appointments and larger spaces. Additionally, there might be extra fees for deep cleaning or specialized services like carpet or upholstery cleaning. Transparent pricing is our priority, so we're happy to discuss any details upfront.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer starts with an initial consultation to understand their specific cleaning needs and preferences. We'll discuss scheduling, frequency, and any special requests. Then, we'll provide a quote tailored to their requirements. Once approved, we schedule the first cleaning appointment and ensure everything is communicated clearly before we begin. After the initial cleaning, we welcome feedback to ensure we meet or exceed expectations, and we'll continue to provide consistent, high-quality service thereafter.
- What education and/or training do you have that relates to your work?
Our cleaning staff undergo rigorous training to ensure they are equipped with the latest cleaning techniques, safety protocols, and customer service skills. Many of our team members have certifications in specialized cleaning methods and are continuously educated on new technologies and products in the industry. Customer satisfaction and professionalism are at the core of our service, and our team is dedicated to delivering excellence with every job.