FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, with no hidden fees. We offer a referral program where you can earn discounts or free services for referring new clients who book recurring services. There may be an additional fee for add-ons like fridge or oven cleaning. For cancellations, we require at least 48 hours' notice to avoid a $25 fee.
- What is your typical process for working with a new customer?
We start by discussing your specific cleaning needs and preferences. Once we schedule the service, our trained cleaners follow a standard checklist to ensure thorough cleaning. After the cleaning, we ask for feedback to maintain quality and customer satisfaction.
- What education and/or training do you have that relates to your work?
Our team is trained in proper cleaning techniques and disinfecting practices to ensure a thorough clean. We continuously update our knowledge on the latest cleaning methods to provide the best service possible.