FAQs
- What education and/or training do you have that relates to your work?
Our project managers and office staff regularly participate in webinars, meetings, and continued training to keep up to date on technological advances in our field. Proficiently using the newest lead management software, measurement programs, and in-field tools are important to us and help us provide you with excellent customer service.
- What types of customers have you worked with?
We are an exterior remodeling contractor. We have been serving Indianapolis and the surrounding counties for 23 years, and look forward to continuing in serving our customers.
- What advice would you give a customer looking to hire a provider in your area of work?
Make sure your contractor is working for you. There have been a lot of laws and regulations that have changed what a home improvement contractor can promise you. Here at Moss we pay attention to updated statues and regulations to make sure we're compliant with Statutes such as: IC 24-5-11-10.5 which states: Sec. 10.5. (a) A home improvement supplier shall not advertise, offer, or promise to pay or rebate any part of an insurance deductible to induce a person to enter into a home improvement contract or otherwise purchase goods or services from the home improvement supplier. Acts prohibited by this subsection include the following: (1) Advertising, offering, or promising to grant an allowance or a discount against the home improvement contract price or against other fees or charges. (2) Advertising, offering, or promising to pay to an insured consumer, or to any other person, any form of compensation, including a gift, prize, bonus, coupon, credit, referral fee, or other item of monetary value for any reason, including the display of a sign or advertisement on residential property. (b) This subsection applies to a home improvement contract that is entered into by a home improvement supplier and an insured consumer after June 30, 2012, and that includes one (1) or more exterior home improvements. An insured consumer who enters into a home improvement contract for which the home improvement contract price, or charges for other goods and services under the contract, are to be paid, in whole or in part, from the proceeds of a personal line property and casualty insurance policy or a commercial line farm insurance policy that insures residential property, may cancel the contract before midnight on the third business day after the insured consumer has received written notice from the insurance company that any part of the claim or contract is not a covered loss under the insurance policy. An insured consumer who seeks to cancel a home improvement contract under this subsection must provide to the home improvement supplier, at the address specified in the form provided under section 10(c)(6)(B) of this chapter, written notice of the insured consumer's intent not to be bound by the contract. If the notice of cancellation is sent by mail, the notice is effective upon deposit of the notice into the United States mail, with postage prepaid and the notice properly addressed to the home improvement supplier. Subject to subsection (c), not later than ten (10) days after a home improvement contract is cancelled under this subsection, the home improvement supplier shall tender to the insured consumer: (1) any payment or deposit made by the insured consumer; and (2) any note or other evidence of indebtedness of the insured consumer. (c) If: (1) an insured consumer cancels a home improvement contract under subsection (b); and (2) the home improvement supplier has performed emergency or temporary services that the insured consumer acknowledged in writing before their performance to be necessary to prevent damage to the residential property; the home improvement supplier is entitled to the reasonable value of the emergency or temporary services performed. (d) A home improvement supplier shall not act as a public adjuster (as defined in IC 27-1-27-1).