Carpet , Hardwood &Laminate Flooring in Cincinnati

Q. Describe the most common types of jobs you do for your clients.

A. We do a lot of wall to wall carpeting jobs and also a lot of new pre-finished hardwood.

Q. What advice do you have for a customer looking to hire a provider like you?

A. THREE IS A WEBSITE CALLED www.complaints.com Go to it and type in a name of a home center. Just watch the complaints come up on installed jobs. Then you will see what I'm talking about.

Q. What questions should a consumer ask to hire the right service professional?

A. How about your carpet installers, are they good?

Our son Brandon is one of the highest rated installers in Greater Cincinnati. He has that certification through CFI in Kansas City, Mo.

Can I trust you carpet installers in my home?

Great question! With Brandon & Jami you have my best. My own son is in your home. You can leave for the day. Your belongings are safe, your kids and pets are safe. Heck, we have people who leave and give us the keys for the day.

How good are the installers the home centers use?

The home centers subcontract to one individual company. That company employs other subs. Yes the owner of that company can probably pass a drug test. He probably doesn't install and probably doesn't have A CFI diploma. A few of his crews might. All in all you don't have any idea who is coming to your home. It is tough enough for me with 37 years of experience to stay on top of installation. Can you imagine having literally directing 10 2 man crews every day. Heck I direct 2 and my hands are full.

Q. What important information should buyers have thought through before seeking you out?

A. How about carpet warranty?

We warranty the carpet through the manufacture. A lot of carpet stores will take a 10 year manufacture warranty for abrasive wear and add their own 10 year warranty to that and you have 20 years. Now if a mill tells me 10 years why would I add another 10. They are saying (and they make the carpet) they are good for 10 years. I'm not a mill so why would I add another 10 to theirs. Do you get the point! That 20 year warranty sounds real good. The mill is only going 10 years. You really don't think the store that is telling you 20 years is going to stand behind another 10 years on top of the 10 the mill puts out. I DON'T THINK SO.

Most mills won't stand behind the warranty anyway if a certified installer doesn't install it anyway. And there are not very many of them around in the first place.

Q. Why does your work stand out from others who do what you do?

A. You can count on us to treat you as an extension of our family. We've laid carpeting all over Cincinnati for our relatives, friends and probably in your neighborhood. Let us help you make the right choices without all the hassles of pushy store salesman only interested in their commissions and have very limited knowledge. We have low overhead, bring samples directly to your door so you can see how they will look and feel, and match to other aspects of your home.

Q. What questions do customers most commonly ask you? What's your answer?

A. If I see a style of carpet from a home center or big box store can you help me get it wholesale?

Most of those type stores private label. That means they change the style name & number, color name and number and even sometimes they will say it is a Mohawk style when in effect it might be a Carpet Crated style. That's done so you can't compare their prices. Remember they make it sound like their carpet prices are the best in town, when actually you can't really figure out and truly compare. That's why they PRIVATE LABEL! They figure you are so confused by that you will just go ahead and buy.
In a lot of cases we can cross reference the names and styles (with our years of experience) and save you $$$

I live in another state outside Cincinnati, can get you still carpets for me?

Q. What is your greatest strength?

A. We are Greg and Judy and are professional, very knowledgeable and friendly folks always available to help you choose from the large amount of flooring possibilities available today, it can be confusing so let use help you. We are not a store so you do not have to worry about us trying to sell you something simply based on a higher commission, so expect discount pricing too!