Q. Describe the most common types of jobs you do for your clients.
A. The most common type of jobs we get are network setup, server support, data recovery, virus removal, and hard drive replacement.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Whatever you do, don't go with IT services provided by the big box stores like Best Buy, Staples, or Office Depot. If you do, you will be overcharged for substandard service. Always go with a local IT service provider if you want a higher level of service.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Never get your computer serviced at a shop that also sells parts. They will up sell you on parts or software you don't need. This is especially true of big box stores like Best Buy.
Q. What important information should buyers have thought through before seeking you out?
A. It's helpful but not necessary if customers know the make, model, and rough age of their computer(s). It's also good to know the past maintenance history of each system that is being worked on.
Q. Why does your work stand out from others who do what you do?
A. I strive to provide the best service at a reasonable rate that small businesses and individuals can afford.
Q. What do you like most about your job?
A. The part of my job I like the most is successfully completing a data recovery service for my clients. Whether it's recovering Outlook calendar and contact information for businesses, digital video files for a film student, or family photos for new parents, there's nothing more satisfying than bringing something back that they thought was lost for good.
Q. What questions do customers most commonly ask you? What's your answer?
A. Q:Can I bring my computer to you?
A:No, at this time we are only offering onsite service (we come to you).
Q:What forms of payment do you accept?
A:We currently accept cash or local checks. We do not accept credit cards.
Q:Do you ever work sites outside of Louisville?
A:Generally, no. However exceptions can be made for larger jobs.
Q:Do you service Macs?
A:Yes, we provide wireless networking, data recovery services, harddrive replacement, and upgrades for Mac desktops and notebooks.
Q:If a job only takes X minutes, do I still have to pay for 1 hour?
A:Yes. However, we will be happy to assist you with any other issues or questions you may have in the remaining time.
Q:Do you provide estimates?
A:Yes, we provide non-binding cost estimates.
Q:Will you do quoted price jobs?
A:No. Due to the complex nature of computer work there may arise unforeseen complications which could lengthen the job.
Q. How did you decide to get in your line of work?
A. I worked with a small computer repair business for several years while completing my degree in Computer Science. After finishing my degree I started my own company.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I follow the latest news and developments in technology by following tech news websites and blogs, as well as attending technology conferences.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The increasing number of laptops, smartphones, and other internet-enabled devices means that there is an ever broadening array of products that will need repair, service, or support.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Unlike many other IT service providers, we don't have a complex or variable pricing scheme. We charge $60 per hour with a one hour minimum. Additional service is billed in quarter hour increments.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. On the job experience is much more important than certification. I would recommend spending at least a year or two working for another company to build your skill set and customer service skills. After that, start your own consulting service.