Q. What advice do you have for a customer looking to hire a provider like you?
A. There are a lot of unskilled, untrained workers in my profession who charge low rates, who seem to know what they're talking about but do not have the skills and expertise necessary to complete the job in a professional and satisfactory manner. Instead of looking at the price these people are charging, the customer needs to look at their prior work and experience levels, ask for references from previous customers, and do not get taken advantage of by their low prices and promises they can't keep because they lack the training and experience to deliver. I've heard many stories of customers who've paid the money and then never see the worker again.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. The hard work and training that has provided me with the knowledge and skills to assess any job, estimate time and materials, and to provide the customers' with satisfaction that is far beyond their expectations. Most people aren't aware that it takes eight + years of six and seven days a week, ten to sixteen hours a day in working with and encountering from commercial to new homes, to repaints, to plasters, to gutting houses and rebuilding them to acquire the skills necessary to take on most any job and tell the customer what's to be expected and what the outcome will be. Also, through this I can give the customer the best and most affordable for them solution to what their needs are.
Q. Why does your work stand out from others who do what you do?
A. I have over 25 years experience, I take my work seriously and conduct myself and my business in a professional manner. I expect the same quality work from my employees that I expect from myself. If you read over the other questions, you'll see that quality is number one with me and I've worked on many Homeramas in Lake Forest, showcase houses, where there is no room for error and everything has to be perfect. As a foreman on these jobs, all the responsibility rested on me. I bring the same work ethic to any job I accept whether it is a small job requiring minor repair or a large job that requires a major facelift.
Q. What do you like most about your job?
A. I enjoy making homes look better and working with my customers to meet their specific needs. I treat each job individually so that each individual customer is satisfied. My reputation of providing outstanding quality is of utmost importance to me. I enjoy transforming rooms, houses, whatever shape or condition they're in into works of beauty so that when friends, family, etc. see the results they want to know who it was that did such an outstanding job. I enjoy making the customer happy and I like to hear how happy the customer is. I've heard many times from my customers that they can't believe it's the same room and/or house.
Q. What questions do customers most commonly ask you? What's your answer?
A. The most common questions are: how long will this take and what's the price? I give my customers a fair bid and can only estimate the time required. I normally right about the time required because I know what is expected and what problems I may encounter on any given job (as being a journeyman.) Quality and customer satisfaction is first and foremost.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. My advice is to start at the bottom. Find a reputable company and learn the basics of prep work in both commercial and residential projects. Become a master of the basics and even then you'll find that there is always something to learn. Be ready to invest many hours over many years of hard work and dedication to become proficient and excellent in this trade. It won't happen overnight so hang tough and always be willing to learn and be flexible. Give a 150 percent, take pride in your work, and remember the quality of the work you do will lead to more work and an outstanding reputation.