FAQs
- How did you get started doing this type of work?
Persuasion! :-) I had been repairing computers as part of my job for 7 years and heard from many people how I should go into the business. After being called the "IT Queen", I started to give it some serious thought. Starting out on your own is a scary, yet exciting adventure and I'm so glad I made the decision!
- What types of customers have you worked with?
Computer repair New computer system set up Clean/Tune-Up Data Recovery Email Setup Diagnose & Repair operating system issues Virus detection & removal Anti-Virus installation Software installation & configuration Hardware installation & configuration Operating System installation & upgrades Printer setup, maintenance Create restore disk Network Services Wireless network installation & configuration Home Group configuration File/Printer Sharing Data/Media Syncing Business Services On-site IT services - help desk, hardware maintenance, desktop troubleshooting, network support Remote connection for immediate assistance project support - consulting, project management, testing, execution of roll-out initiatives domain name purchase and registration web page design with focus on mobile device compatibility Email setup and management Social media setup and management - Facebook, Twitter, LinkedIn, etc. incorporated into webpage Maintenance Plans Hard Disk defragmentation File system cleaning Install system updates Registry Clean Startup configuration Removal of unnecessary programs Create restore point Data Back-Up - Documents, pictures, music, videos, email files Additional maintenance services can be added as needed
- Describe a recent project you are fond of. How long did it take?
A client was preparing its 11 Ark-La-Tex locations to go-live on a cloud-based application as required by its HQ. The application they were moving to has very particular software and configuration settings in order for it to work properly. Since the client did not have a WAN (wide-area-network) to push these settings/updates out to the systems, I was contracted to test all of their PC's to determine compatibility with the new application. Once compatibility was determined for all existing systems, I upgraded them as necessary by adding RAM memory and made them ready for the roll-out. I also set up and configured new replacement systems as well. The entire project consisted of approximately 60 systems in a 150-mile radius of Shreveport/Bossier. I have been maintaining the systems for this client ever since.