Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Electrical work should be done by a trained professional. We count on our ast experience to resolve issues. Unless a person has this experience to recall from, resolving an issue can be a challenge.
Q. What important information should buyers have thought through before seeking you out?
A. H.O. Electric's Code of Ethics
WE WILL DELIVER to our customer all that we promised through value-added services.
WE WILL SERVE our customers with integrity, competence, and objectivity.
WE WILL RESPECT each customer's home and property and leave them as clean as we found them.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
WE REGARD our employees' satisfactions as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL STAND behind our work.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics.
Q. Why does your work stand out from others who do what you do?
A. As many of you are aware, electrical systems in your home can be quite dangerous. For this reason, it is important to have your home inspected and repaired if necessary on a regular basis. Having this work done by a licensed, insured and experienced electrical team like H.O. Electric is critical to the safety of your family and home. We know how important family and home are to you, because they are equally important to us. Choose safety; choose H.O. Electric.
Howard Oven, Owner.
Q. What do you like most about your job?
A. Helping People. I love providing service that people need. I also take pride in being part of a premier trade that few can partake. Electricians are in general, methodical people who are organized, fast, and thourough.
Q. Do you have a favorite story from your work?
A. The guys went to an elderly customer. When they saw that she was in dispair, they performed the work at no charge to help with her heat. We all felt good about a good deed and at the fact hat we are able to "pay it forward".
Q. What do you wish customers knew about you or your profession?
A. Electrical work is dangerous. As a result, only licensed technicians should provide service. Although, homeowners can perform their own work, great care and caution should be applied.
Q. How did you decide to get in your line of work?
A. I love making people happy. Electrical service allows me to provide that service. I also, like the technical side of being an electrician. Witnessing a job well done is something to be proud of.
Q. Tell us about a recent job you did that you are particularly proud of.
A. We installed a whole house fan. The fan cooled the whole house with out the costly expense of AC. as a result, we are able to be Green and help the world we live in.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. H.O. Electric stays on top of industry news and developments. We get continued education on new products to the market. We continuously rain in our training facility.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The Green movement.. many changes in the works for the electrical trade. Electronics also continue to grow and integrate with our industry.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. Installing a generator. It took about a week. The generator energized when ever the power failed due to a storm or emergency. Elderly people enjoy the convenience most of all.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. We do not work by the hour, we work by the job. Our pricing is done on the spot during a site visit with a written cost for each item. This is called Flat Rate or Up Front pricing. It is beneficial for the customer as they know all the prices up front with no surprises.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Yes, electrical is a rewarding career that you can feel proud of. We eat, sleep, and live electricity.
Q. Write your own question and answer it.
A. Are you on time for your customers?
We're On-Time Everytime!