FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a service charge and for time and materials.
- What is your typical process for working with a new customer?
First we discuss the project on the phone for free, what problems they are having, what is the size and type of their home, if there are any special features of the home (e.g. radiant heat flooring, interior chimney, etc.), how many people and devices in the home, and what their goal is. From that info I give them an estimate with a range of how much time I think will be required to figure out the problem and then implement a solution. If I think that there will be equipment involved I give them an estimate of the cost for that as well. Then we figure out a good day and time for me to come to their house and make their Wi-Fi work great!
- What education and/or training do you have that relates to your work?
I've worked in software engineering for high-speed computer networking equipment for decades. I have a very good understanding of computer networking and the underlying technologies in Wi-Fi. I am a natural problem solver with degrees in computer science and mathematics.