FAQs
- What is your typical process for working with a new customer?
Once a customer reaches out, we gather their information and work on a quote. Once a quote is approved, a template and installation is scheduled.
- What types of customers have you worked with?
We have a broad group of clienteles. We work with contractors, subcontractors, homeowners, designers, and dealers.
- What questions should customers think through before talking to professionals about their project?
What type of material am I considering to work with? (Ex. Granite, Quartz, Marble, Quartzite, Porcelain, and etc.) Do I have the layout/plans for the work that needs to be done? If doing a counter top, should I consider doing full backsplash with the same stone as the counter? 4" backsplash? Or no backsplash? What style of edge profile am I most interested in? Will I be providing the sink or purchasing one through Onyx?