Q. Describe the most common types of jobs you do for your clients.
A. There are no common types of jobs. Each job is unique and different in its own way and this is the approach we take when meeting with the clients. There are no two houses alike, know to buildings constructed in the same manner therefore all projects are dealt with on an individual basis.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Do your homework, whatever the project is in your home or business, spend some time on Google to learn a little bit about the procedures involved and the problems that may arise especially dealing with older homes. We are not a "Cut-throat" outfit underbidding the competition, we are generally called in AFTER the customer hires someone who works cheap. We have reasonable prices for quality performance, period.
Q. Why does your work stand out from others who do what you do?
A. Our company has 27 years of experience in various fields and a proven track record with many referrals from Service Magic.com, the largest contractor referral site and the most respected in the country. We service both residential and commercial clients seven days a week, we are there for you when you need us most.
Q. What do you like most about your job?
A. Walking into a complete disaster and meeting and irate homeowner or business client that has been shafted by a previous contractor or handyman, identifying the inadequate repairs and making it right for the client.
Q. What questions do customers most commonly ask you? What's your answer?
A. Do you have any referrals?
Our answer is always yes, we generally forward several reviews from our service magic account and inform the client that we have completed 270 projects last year alone for our commercial client and direct them to the Better Business Bureau website where we have received zero complaints.
Q. Do you have a favorite story from your work?
A. A homeowner called and was interested in gutting the interior of his house to make an open layout. He insisted that there be no interior cross beams and wanted the structure totally open, said he did his homework, researched floorplans and insisted I do it his way. I walked off the job. He hired a "cut – throat", "yes man" barely legal contractor who said yes to whatever this man wanted and proceeded to gut the house leaving the bare walls and open rafters. After a heavy windstorm our firm gets a phone call for emergency services. Much to our surprise it was this client who heard some creaking and shifting in the structure and was nervous, and couldn't get a hold of his original contractor, (big suprise there). We arrived and noticed the walls and roof had no structural supports for lateral movement and the entire house was twisting and leaning 15°, a few degrees away from imminent collapse. I brought with me a deck of cards, held two cards up and placed the third on top and explained these cards probably had more structural support than the home and when I pushed in the corner and the entire structure visibly moved and further explained what a moron he was for not listening to me and putting his family in danger, he immediately fired the other contractor, begged me to take on the job and signed our contract at our rates (included was a "stupid fee" of $500 dollars to always remind him that the safety of your family comes at NO PRICE). The job was completed two months later the customer and his family were safe once again and the stubborn man could not apologize to me enough. Moral of the story – don't be cheap and higher a contractor you haven't thoroughly researched, don't look for the lowest price because you usually get what you pay for, there is generally a reason why the other guy is so cheap. Insurence, fuel, payroll, taxes, trucks all cost money. Illegals or barely legals dont pay these and can come in cheaper. Quality comes at a price as does peace of mind for yourself and your family. We do it right.