FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
3% Fee - Per Credit/Debit Card Transaction 3% Fee - Per Venmo Transaction 1 Hour Flat Travel Fee
- What is your typical process for working with a new customer?
1. We love to answer all of the clients questions through thumbtack and when they feel comfortable enough to book, we will get the specific information needed. 2. Through messaging, we'll discuss the bulky items, pickup and drop-off locations, any packing material needs, and to give a general idea of what to expect on moving day. 3. On the day of the move, we'll call the client when we're 10 minutes away so they're prepared to receive us and we can get to work. 4. The Moving Clock starts when we meet and stops when the last item is set down in the drop-off location. 5. Since we're on the clock, the client can ask us to perform any other related tasks such as the assembly and disassembly of appliances and furniture. It's your time to get what you need done and we're happy to help.
- What education and/or training do you have that relates to your work?
Years of experience with a large van line as well as 4 years in business.