Restoration 1 of Springfield

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Mold services

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Responds within a day

Introduction: At Restoration 1, we help you get your property and life back to normal when you're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.

Overview

Hired 2 times

Serves Springfield, MA

Background checked

4 employees

14 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Featured Projects

5 photos

2 x Apartment Remediation and Restoration
Water Damage Cleanup and Restoration

Specialties

Mold services

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

9 reviews

100%

Read reviews that mention:

Thumbtack Customer

Aug 31, 2023

From Google

Bob and his team were excellent from the very first contact.They were quick to reply, addressed my mold emergency immediately and were patient with all my questions and concerns from start to finish.I can say that they are the best service for something I hope I wont need again!Also, as Ive spoken to other larger competitors, each team is its own company, so it feels like a local team, because they are. If you do have to deal with mold, which lets face, is horrible, get these guys to help you through it.You wont regret it.

Restoration 1 of Springfield's reply

Dear Justin, Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our team at Restoration 1 of Springfield MA. We understand that dealing with a mold emergency can be stressful, and we are glad that we were able to address your concerns promptly and patiently. Our goal is to provide the best service possible, and we are delighted to hear that we met your expectations. We appreciate your kind words about our local team. Being a local business, we take pride in serving our community and providing personalized service to our customers. Thank you once again for choosing Restoration 1 of Springfield MA. If you ever need our services in the future, please do not hesitate to reach out to us at (413) 337-3839. Best regards, The Restoration 1 of Springfield MA Team

Thumbtack Customer

Oct 16, 2023

From Google

Working with Restoration 1 of Springfield MA was an incredible experience! Positive is an understatement. They were truly exceptional! When my bottom unit / basement flooded due to a pipe malfunction, Bob responded promptly and was at our home within an hour to assess damage and then later early that morning to begin the process of drying / pumping out the water. Their quick action helped prevent further damages to the house.The whole team was professional and helped guide us through this process. Special Shoutouts to Donovan and Bob. Donovan was hands on with the water damage and was there every step of the way. Bob and Donovan documented all the damage for our insurance claim. Bob, in particular, went above and beyond by personally assisting the adjuster during the assessment process and showing up to our unit the day of. Their professionalism and true attention to detail were home-saving.We were so comfortable working with Restoration 1. They are great people and down to earth. Made us feel safe, and working with them was the best decision of a wild and stressful process. I highly recommend Restoration 1 to anyone in need of restoration services. Thank you again for everything!

Restoration 1 of Springfield's reply

Dear Derrick, Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our team at Restoration 1 of Springfield MA. We understand that dealing with a flooding emergency can be stressful, and we are glad that we were able to address your concerns promptly and patiently. Our goal is to provide the best service possible, and we are delighted to hear that we met your expectations. We appreciate your kind words about our local team. Being a local business, we take pride in serving our community and providing personalized service to our customers. Thank you once again for choosing Restoration 1 of Springfield MA. If you ever need our services in the future, please do not hesitate to reach out to us at (413) 337-3839. Best regards, The Restoration 1 of Springfield MA Team

Prime Living P.

Dec 12, 2022

We found out that the basement of one of our rentals had a bad case of mold. After contacting Restoration 1, they were prompt to come and assess the problem. They were very quick and professional taking care of everything, keeping great communication and documenting everything that had been done. I highly recommend them.

Robert C.

Dec 10, 2022

Significant water damage to two apartment units. Restoration 1 of Springfield dried the water damage, removed the damage materials and restored the units to better than new! Quickly and professionally managed project getting the tenants and my life back to normal right away.

Thumbtack Customer

Jul 28, 2023

From Google

I cant say enough positive things about Restoration 1 of Springfield MA! When our basement flooded, they responded promptly and had a team at our home within an hour to start pumping out the water. Their quick action helped prevent further damage.The entire team was exceptional, and they meticulously documented all the damage for our insurance claim. Bob, in particular, went above and beyond by personally assisting the adjuster during the assessment process. Their professionalism and attention to detail were truly impressive.Dealing with a flooded basement was incredibly stressful, but Restoration 1 made us feel comfortable and assured throughout the entire process. Their dedication to quality work and customer satisfaction is commendable. I highly recommend Restoration 1 to anyone in need of restoration services. Thank you for turning a challenging situation into a manageable one!

Restoration 1 of Springfield's reply

Dear Martin, Thank you so much for taking the time to write such a kind review about Restoration 1 of Springfield MA! We are thrilled to hear that our prompt response and efficient work helped prevent further damage to your basement. Our team takes great pride in providing exceptional service, so it is wonderful to hear that we exceeded your expectations. We understand that dealing with a flooded basement can be incredibly stressful, and we strive to make the restoration process as smooth and comfortable as possible for our customers. Again, thank you for recommending Restoration 1 to others in need of restoration services. If you ever require any assistance in the future, please do not hesitate to reach us at (413) 337-3839. We are always here to help! Best regards, Restoration 1 of Springfield MA

Credentials

Background Check

Robert Couture

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We follow the insurance pricing guidance for Hampden County and neighboring counties in MA and CT. The price list is periodically updated to ensure accuracy.
What is your typical process for working with a new customer?
Call us right away so we can stop the source of the problem, assess the damage, estimate the repairs, and provide an action plan. With your permission, we can liaison with your insurance company and handle the process for you - soup to nuts.
What education and/or training do you have that relates to your work?
Our company and technicians are all trained to the IICRC standards and are certified in water restoration, fire restoration, and mold restoration.

Restoration 1 of Springfield

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