Property Management

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Coastal Property Management • Ocean City, MD

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Balmoral Condominium Association

Coastal Property Management, Inc. manages condominium associations in Maryland. Also managing Home Owner Associations, Commercial and rental properties.

Coastal Property Management is a full service management company. We offer services such as; bookkeeping, financial administration, in house maintenance, inspections and reports, preventative maintenance plans, reserve studies, budgeting, grounds maintenance and cleaning.

We utilize an online management software that allows approved persons to view their Associations financial status in Real-Time. Transparency and communication to ensure trust and easy working relationship with our clients.

We believe communication and people skills are some of the most important skills to possess in our business. We treat all of the properties we manage as if we owned them personally. Watching for liabilities and protecting your investments is very important to Coastal Property Management and our customers.

Reviews

March 6, 2012

I have met Michael Cullen of Coastal Property Management, because of a problem that developed with the installation of a new roof in our condo building located in Ocean City, MD.
He proved to be very knowledgeable, and willing to resolve this difficult situation.

He also seems to be very efficient with with his way of communicating with us online. I would not hesitate to recommend him to look after properties located in the seashore area of Maryland and Delaware.

– Oscar
March 5, 2012

I have known Michael and his company for approximately 5 years. I have had them do several jobs for me including replacing all my electrical outlets and replacing a floor, walls and plumbing work in a bathroom. All work was done in a timely and professional manner. The costs were reasonable and competitive. I will certainly use them again in the future for any projects or repairs that come up.

– Don
March 5, 2012

In the 25 years that I have owned my condo, I have never experienced EXCELLENT customer service like we receive from Coastal Property Management. The overall appearance of the common areas has improved drastically. They are owner/operators who take pride in their work. Lisa and Mike make themselves visible throughout the complex. I not only know who they are but l also see them working. I cannot say that about any other management company we have had. They are extremely accessible via their website, email and phone. I have had 2 issues at my condominium in the past year, one in the summer and one in the dead of winter, in both situations their response time was excellent, their resolutions were effective and most importantly they were nice! I highly recommend Coastal Property Management.

– Lisa
March 5, 2012

my name is tom bender, i have been on the board at balmoral condo assoc. for 16 years and have been president for 4 years. we got involved with michael cullen 3 years ago. he has been a god sent to our association. because of him we have done projects we could only dream of doing. just some jobs he has done for us. pool work,roof repair,steps repair,power washing and staining and many more. the best thing about mike is how well he works with me and the home owners. over the years we have several different property managers, but mike is far better than any we have ever had. if you would like to talk to me about mike, please feel free to call me at 410-524-9440

– Thomas

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Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Maintenance repairs concerning water leaks and other building issues. On the management end would be handling daily finances and collecting money and paying bills along with correspondence thru email with other owners and Board Members.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Take the time to interview a management company and have them show specific examples of financial reports and how you may obtain them. Use two board members signatures for reserve or money market accounts. Ask the location of their office and if it is available for you to stop by sometime. Look for the organization of files and such. Most important to be aware of during the interview is if the management company complains or talks badly of any competitors. This may be a sign of how they operate daily business. Competition is normal but talking trash on competitors is unnecessary. Ask for Insurance.

Q. Why does your work stand out from others who do what you do?

A. We Communicate with Owners and Members

Q. What do you like most about your job?

A. The variety of different tasks

Q. What questions do customers most commonly ask you? What's your answer?

A. Do we have Maintenance Staff and can they have up to the minute financial reports? The Answer is Yes to both, we offer in house maintenance staff from highly qualified individuals. We utilize internet management program to allow Board Members to access Association financials in real time, also allowing unit owner to view and pay their association due's online, and much more. We are always ready to show our program to potential clients as well as have them contact our excellent references. Our online program is updated daily and can handle request, photos, insurance documents and more. Please feel free to contact us anytime to let us show you how it works.

Q. How did you decide to get in your line of work?

A. I had been in Property Management after leaving a maintenance job with Frontier Town Campground. With this management company I worked my way from maintenance technician to property manager. I learned every aspect of management from the importance of keeping the grounds clean to preparing a annual budget and staying on task. I worked with them for 8 years or so before I started on my own.

Q. Tell us about a recent job you did that you are particularly proud of.

A. Establishing and Online program that allows Owners to Access their account information and make payments to giving Board Members the Transparency they deserve in being able to review the Associations finances at any time to see the current standing to predict future projects and plans more accurately.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. The internet is a big part of our communication and access to pertinent information. Management software and financial transparency is important. Community Association development has increased and causing the need for management companies to become involved to remove Board Members from the daily task of operating an Association.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. I give individual pricing for every Association. We bill most Association on a monthly basis. This cost per year is given up front the billed over 12 months.
Most maintenance repairs will be $52.50 per hour plus the price of materials used on the job. We do estimate jobs for an upfront cost. Pool Management is based on the amount of time needed daily to operate the pool then figured up and billed monthly over 5 months. Grounds maintenance is billed on a per visit basis to help people decide how often we perform for them.

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