Q. Describe the most common types of jobs you do for your clients.
A. Small professional offices (lawyer, doctor, scientific research)
Recurring house maintenance. Most common is a service every two weeks, followed by weekly, and lastly monthly. Of course this is very dependent on house or office traffic.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Do you due diligence. Check references. Check Insurance Claims. Ask to meet with the owner, not a sales rep. Have your questions ready. Do not go with the lowest bid. Low bids generally indicate future problems. Highest bid generally is not your best service as they charge high to support large marketing budgets. Also, their size makes it very difficult, if not impossible, to control quality on a consistent basis.
Q. Why does your work stand out from others who do what you do?
A. Owner on site. Small, family-owned business is able to deliver the expectations of the homeowners. Ability to control quality.
Q. What do you like most about your job?
A. Privilege of meeting people and providing the satisfaction of an excellent and reliable service.
Q. What questions do customers most commonly ask you? What's your answer?
A. 1. How many maids will come? Generally, the same 2 or 3 every visit.
2. Do you strip and make beds? Yes
3. Do you allow your maids to receive tips? Tipping is encouraged for high quality service, but not expected.
4. Are you Insured? Yes, we are bonded and insured.
Q. Do you have a favorite story from your work?
A. The best stories are word-of-mouth references that turn into multi-year relationships. We have many of these stories.
Q. What do you wish customers knew about you or your profession?
A. There are some very good services out there. Unfortunately, there are more bad services out there ruining the image of the residential cleaning industry.
Q. How did you decide to get in your line of work?
A. The Lady of the house started working in cleaning as a way to save money quickly. Demand for her grew. We agreed to grow slowly, always keeping quality as the most important component. We stay because we do a good deed, do not hurt anyone, and are servants to our fellow human beings.
Q. Tell us about a recent job you did that you are particularly proud of.
A. We are equally proud of all of our work. Certainly, there have been locations that were very challenging and caused us more relief and satisfaction afterwards. Again, when we leave a site, we leave knowing that no one could do better. We stay proud because we stay focused!
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. We have various subscriptions to resources in the industry.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. A non-negociable is to surround yourself with honest and hard-working human beings. That will be your central family for being successful. Then do in depth interviews to find those same characteristics in the people that have to do the majority of the hard work. If you can find them, pay them well. Also, your goal should be to find few houses to service for years to come; not as many houses as quickly as possible. Your goal is quality over quantity and should never change.