Conference Speaker

Freeman Institute

Severn, MD

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About Freeman Institute

Joel A. Freeman, Ph.D. is an accomplished author, internationally sought-after conference speaker and workshop facilitator, serial entrepreneur, professional counselor, success coach to executives, behavioral analyst, organizational culture change specialist, a Rosetta Stone history expert, corporate trainer, recipient of numerous awards, citations and honors, motivational consultant and mentor to pro athletes.

Multiculturally astute, with travels to more than 50 countries, I am also a critical incident debriefing coach, philanthropist, magazine publisher, photographer and award-winning film maker. I am passionate about dynamic, fun-filled excellence and experience an ongoing love/hate relationship with technology. I am a devoted husband and father, an off-key singer and extremely bad dancer. I have a life motivated by curiosity. I am without bull and hype.

I have some staff development, cultural diversity, leadership training, conflict resolution, emotional intelligence, team building, entrepreneurship, customer service, black history, executive coaching and conference presentation ideas you might find interesting. But first, please let me introduce myself.

For 19 wonderful years, I served as mentor and chaplain for the NBA Washington Bullets/Wizards professional basketball team ('79-'98). Guys at the pro level, with big egos and big paychecks, sometimes have a problem with teamwork, leadership and customer service. From some of my work in the NBA, I developed:

* The Curiosity-Driven Life
* Connecting Now With Later
* Diversity: The Value of Mutual Respect
* All Stressed Out And Nobody To Choke!
* Enhancing Your Emotional Intelligence
* A White Man's Journey Into Black History
* When Strangling Someone Isn't An Option!
* Dealing With People Who Drive You Crazy!®
* If Nobody Loves You, Create The Demand!®
* Lessons From Blades of Grass in a Concrete Jungle
* IGNITE (or re-ignite) Your Entrepreneurial Passion!
* How Your Personality Impacts Your Organization's Success
* The Mysterious Rosetta Stone: Cracking the Code to Your Team's Success
* Professional Bloodsuckers: Dealing With the People Who Drain You of Your Time, Energy and Patience

These uniquely powerful on-site programs are examples of what can be customized to address:

* conflict resolution
* teamwork
* diversity
* mentoring 101
* core values
* anger management/violence prevention
* communication skills
* customer service
* leadership skills
* change management
* stress management

Location

Severn, MD 21144

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Question and answer

Q. What advice do you have for a customer looking to hire a provider like you?

A. My good friend, George Fraser says, "Chemistry, timing and fit are all needed to create a win/win/win result." I agree.

Video clips, bio, references and conversations over the phone all help to provide the kind of picture you need to determine if there is the right chemistry and the right fit.

I will need to know why you are calling for my services at this time.

Is your call a reactive or proactive move? It does not matter which it is, but knowing what has sponsored your request for my services at this time will help me better serve your organizations real needs.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. TWELVE VALUES WE EMBRACE:

1. Give more value than taking in payment for services rendered
2. Listen. And then listen some more
3. Customize each training experience to specific needs
4. Approach every day with curiosity and a sense of humor
5. Address problems with practical solutions
6. Give credit where credit is due
7. Start projects worth finishing and then finish them with excellence
8. Do the details with dignity
9. Act with purpose and passion
10. Paint all the way to the edge of the canvas
11. Practice humility
12. Gratitude for everything

Q. What questions should a consumer ask to hire the right service professional?

A. 1. "What do other customers have to say about your services?" (Advertisement is what we say about ourselves. Third party endorsement is what others say about us and has much more credibility and objectivity.)

2. "How many years have you been providing this service as a full time vocation?" (Time and experience help to hone one's skills.)

3. "How much have you traveled?" (Travel tends to open up one to a variety of different cultures and experiences, which help to inform their training skills.)

4. "What have you written?" (Writing books and articles forces one to drill deeper and to sharpen research skills.)

5. "How do you customize what you do to meet the specific needs of our organization?" (Off-the-shelf training hits the floor, missing the mark. Customization hits the bulls eye.)

Q. Why does your work stand out from others who do what you do?

A. I have discovered that it is what one learns after he/she thinks they know it all that really counts.

I have traveled to well over 50 countries, learning much from the people I have met and worked with in those countries.

I am curious about many things, which has informed what I am passionate about: Black History. Rosetta Stone history. The psyche of professional athletes. Entrepreneurship. Emotional intelligence. Comparative religions. Cross cultural competence. And so much more...

I customize my training around the implementation of the mission and vision of any organization I work with.

Q. What do you like most about your job?

A. * Helping to solve problem situations for organizations.
* Enhancing creativity, productivity and purposeful communication.
* Providing skills and tools for better customer service (both internal and external).
* Watching the "lights go on" in people's eyes.
* Travel.
* Meeting new people.
* Helping teams communicate better.
* Cross-cultural relationships.

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