Auto Services & Repair

Q. What advice do you have for a customer looking to hire a provider like you?

A. Keeping up with your manufacturer's suggested maintenance schedule can lead to significant savings. This is one of the most common oversights. We help develop a long term plan for proper care of your vehicle so you know what is due and what is on the horizon, which helps you prepare accordingly.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Not to be redundant, but honestly I'd wish for somebody to tell me sooner what routine service to my vehicle would do to help lower my repair bills overall. Several major repairs could have prevented if the customer would have been informed earlier of things they can do to proactively care for their vehicle.

Q. What questions should a consumer ask to hire the right service professional?

A. What steps are necessary to service and/or repair my vehicle correctly?
How long do you feel this process might take, and do you happen to have alternate transportation arrangements I can make?
Is there anything else we haven't discussed that you feel is important for me to know?

Q. What important information should buyers have thought through before seeking you out?

A. What exactly they are looking to accomplish. Are they here because they're hoping for the lowest price, best quality, industry leading warranty, long standing reputation - they should ask "what are my expectations?"
They should also know that "intermittent" issues (just as name suggests) come and go and there is no guarantee of replicating their symptoms on our watch. We will always do our very best to determine the cause of their issue but sometimes the vehicle will not exhibit any problems under our care.

Q. Why does your work stand out from others who do what you do?

A. We've been doing this for over 30 years and what's more, we offer an industry leading 3 year/36,000 mile guarantee on all recommended work you have performed at our shop. That's right, we'll stand by our work 100% and if you have any issues related to the original concern, you return at your convenience and the situation is rectified on our dime. We're happy to deliver our promise of the best workmanship and service available.

Q. What questions do customers most commonly ask you? What's your answer?

A. When calling on the phone, "May I please have the price for ______?" What we share with those callers is that price cannot properly be determined until we've had the opportunity (in most cases) to correctly assess their vehicle. It's not uncommon for people to "price shop" but they often do not take into account that we're no better than our competition if we simply quote them a subjective price over the phone. That only accomplishes one thing in most circumstances, increased liability for our shop. We want to know what we're estimating first hand, not deliver them a blind evaluation.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. All of our technicians are encouraged (not required) to participate in continued educational opportunities, to hone their skills and develop new ones. All of them are currently taking advantage of these opportunities. This says a lot about the team we have right now. Each respective technician is not only interested in making the most of their time at the shop, but they're also pursuing advanced certifications so we can collectively accomplish and produce better work.