FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer military, first-responder, and senior discounts. We also have seasonal promotions, so make sure to ask your technician or product specialist about them!
- What is your typical process for working with a new customer?
A customer profile is created in our system, and we obtain all of the necessary information such as name, phone number, email address, home address, and any other additional information you think we should have on file. We then determine a time that works best for you for us to come out and take a look at your operation. Once the issue is diagnosed, we provide personalized packages to fit your budget with the cost upfront before we perform any work. The packages range from repairing ONLY what is necessary today, to taking care of it all at once so you won't need to schedule another appointment anytime soon! With your approval, we take care of the repair right then and there--no need for an additional appointment. A typical repair appointment takes about two hours from arrival to departure, and a typical new-door estimate can take one to three hours depending on your needs!
- What education and/or training do you have that relates to your work?
We are licensed and insured through the state of Michigan. All of our repair technicians, installation technicians, and product specialists go through several weeks of in-house training (combined with shadow-training) to make sure they are ready before they receive their truck keys!