Q. Describe the most common types of jobs you do for your clients.
A. We drill wells, fix wells, submersible pumps, jet pumps, and well tanks. Water odor (rotten egg smell) from your faucet is something we can eliminate. We chlorinate wells and do water testing. If you need an inspection because you are selling your home all us. We do FHA, HUD, and Point of sale inspections. If you have a leak call us. Emergency service available. Same day service available.
Q. Describe three recent jobs you've completed.
A. We recently drilled a well in the Munith, MI area for the sale of a home. We will be going back tomorrow to take samples in order to have the water tested for bacteria and nitrates per County regulations.
Another job just completed was for a well respected local realtor. She hired us to remove a non approved hydrant in Ingham County in the Mason area and had us install a new Ingham County approved yard hydrant for her buyer.
This morning we went on a service call to fix the well for a person who woke up to no water.
Q. What advice do you have for a customer looking to hire a provider like you?
A. If you have water problems or questions call us, 517-675-5956, we can likely help. Most of the time we can help diagnose the problem over the phone by asking you some questions, and provide a general price range before coming on-site.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Everyone's water comes from the ground and is pumped out of the ground using a well. Even if you live in the city your water comes from a well. If you don't like your water quality we can help!
Q. What questions should a consumer ask to hire the right service professional?
A. Consumers should always ask about what the quoted price includes and what type of warranty is included. All of our pricing is based on doing the job complete, and we always put the customers best interest first. Most of our pumps & tanks come with a 5-year warranty.
Q. What important information should buyers have thought through before seeking you out?
A. If your well system is making noises or you notice something that seems like it is mechanically different you should call right away because it could lead to bigger problems later if not fixed. Signs something could be wrong could be the pressure switch clicking off and on too much or water around the well head, hissing sound in the faucets, water spitting out of the faucet. If you have leaks inside near the tank, pump, or switch you should call right away. Water odor is not normal and can be fixed. Water should come out of the faucets clear and in a steady stream with no sediment.
Q. Why does your work stand out from others who do what you do?
A. We are very focused on our customers! We are a family owned & operated business that prides ourselves on our customer service. We pay attention to detail, and because of that, most of our work comes from word of mouth referrals and existing clientele that had a good experience with us in the past. We answer the phone 24 hours a day to accommodate any water issue-- large or small. The majority of the time we are able to provide same day service, and have technicians on hand for over the phone diagnosis.
Q. What do you like most about your job?
A. It is gratifying when our customer's are satisfied, and we genuinely enjoy making them happy. We like to try and exceed our customer's expectations by providing quick response times, and quality work.
Q. What questions do customers most commonly ask you? What's your answer?
A. How do I find out how deep my well is? You can call your County Environmental Health Department and they may have a record on file. If so you can usually get the report mailed to you. Why is my switch on my tank clicking off and on all the time in irregular patterns? This can mean the tank is waterlogged or there is a hole in your drop pipe. You should have this looked and fixed right away or it will lead to greater problems in the future.
Q. What do you wish customers knew about you or your profession?
A. You do not need to live with rotten egg water odor if you have a private well. We have treatment systems available that we offer a money back guarantee on, and many times at a lower cost than you will get from a water treatment company.
Q. How did you decide to get in your line of work?
A. I have been working in the water well industry since I graduated from high school in 1982. I enjoy the ground water industry and I look forward to my work everyday. We are ground water advocates and we are private well advocates also.