Q. Describe the most common types of jobs you do for your clients.
A. Most of the jobs we do for our customers are Virus/Spyware removal,Troubleshooting/Repairing any hardware/software issues on desktop or laptops.
We also setup a lot of home or business wireless/Lan networks and configuring the Security on them. Please check out our website for other services that we offer as well. Thank you.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Ask the technician what training they have, what prior education in the computer field they have and what certifications they have. Ask how long the technician has been working in this field. Does the technician have there own tools and programs. Get references from the technician that you as a customer can call and check the performance and quality of the technicians work. Ask how and how much the technician charges for each job, and if parts are an extra charge. Inquire if the technician will tavel, how far and how much they charge for each mile traveled. Also ask the minimum charge for each job requested. And with all this information you should be able to come to a fair understanding of what the technician is capable of and come to a fair payment.
Q. What questions should a consumer ask to hire the right service professional?
A. Referrals & References:
Word of mouth through friends, family and neighbors is the best way to find a service professional. Also check ratings and reviews on local and national consumer-focused Web sites.
Parts & Supplies:
Many professionals carry usual and standard parts and supplies in their service vehicles. This helps keep service time to a minimum since no additional travel time to make those acquisitions is required.
Warranties & Guarantees:
Any service professional worth his or her salt should cover the labor of the work performed during the service call and also provide information on the manufacturer's warranties on any materials installed.
Membership in or relationships with professional associations and organizations may provision the tradesman with additional resources, training and accreditation. This lends even more credibility to the service professional.
Q. Why does your work stand out from others who do what you do?
A. • Locally owned, locally operated
• Our prices are fair and almost half of some GEEKS
• Service is our #1 priority. You will be happy with us, we guarantee it!
• We can service laptops IN HOUSE.
• We offer FREE pickup and delivery with any service.
• We are open 24 hours a day 7 days a week!
There are no premium rate numbers, no automated phone queuing system and no techno babble aimed to confuse. When you contact us, we will do our very best to help you and advise you on your options. We will speak in laymen terms and do our very best to explain as much or as little as you wish.
We offer a 3 month warranty (twice as long as most companies) on all of our repairs so you can be sure that if you have any issues that you will not be left on you own. All repairs, upgrades and system builds are done here in Minnesota, so unlike some of the big national companies we will not send your PC hundreds of miles away to a central work shop; you can speak directly to the person working on your job.​
When you book a job in with us, you will be given a job ID number to track your repair by simply emailing or calling us for an update. We will also automatically update you via phone, email or text as your job progresses. We keep a record of all the work carried out and this enables both us and our customers to be able to recall any details up about past jobs..
Q. What do you like most about your job?
A. What I like most about my job is that I'm good at it and I take great pride in that. I'm sure most people would say this about anything they are good at.
The #1 reason is because I like to see a smile on someone's face when their computer is working the way it should be and I could be a part of that and making their day a little bit easier and it's one less thing they have to worry about in the midst of all the other daily activities or issue that may come up. Of course at a very reasonable price!! Have a Great Day and don't sweat the little things in life because you deserve the best that life has to offer.