Computer & Laptop Repair Services

Sick Computer, Inc.

Anoka, MN

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About Sick Computer, Inc.

hired 5 times on Thumbtack

Sun-Sat: 7:00am-11:00pm

We offer 1st and 2nd-level phone support for remote access, email and on-site support for issues ranging from workstation installation and server/network connectivity to log-in assignment and application utilization.

We provide functional and technical support, troubleshooting, and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN and remote systems to a variety of residential and small to medium-sized businesses.

We also do virus and spyware removal.

Location

3266 13TH Ave, Anoka, MN
Anoka, MN 55303

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Reviews

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  • 4/5 stars February 2, 2013

    My laptop PC had an issue, where it repeatedly crashed when trying to update software and would fail soon after booting. Derrick contacted me within a week of my purchase of a $75 Angie's list coupon, for 2hrs of on site service. We set up a date and on the day he called to let me know he was running behind and and then he arrived on the agreed upon time for the appointment.
    He loaded test software onto my PC and ran diagnostics. It appeared that I had some registry errors and my Anti virus software was causing the issue. He uninstalled the software and began the download of the Program Kaspersky 2.0, again. This download was going to take 4hrs so he recommended purchasing the Diagnostic and repair software so I could run it myself after my anti virus software was installed. He also recommended another Antivirus package. I purchased the fixit software from him for $40.00.
    After he left my AV SW completed downloading and I reinstalled it. I ran the fixit software and all seemed well. Then later that day the AV was completing an definition update and the PC crashed again. I decided that I would go with Derricks recommendation and download the anti virus Webroot software and get rid of Kespersky 2.0 completely. I did this and again everything appeared to be OK.
    Derrick followed up via email and phone to see if everything was OK with my system. A few days later I was using my PC and it crashed again. I let Derrick know via email and he let laid out the options and follow up costs that would be incurred.
    I reran the diagnostic and fixit program and this time it found bad sectors on my hard drive. It repaired them and since then I have not seen any issues.

  • 5/5 stars January 29, 2013

    I was very impressed with Derrick, a very caring person, he was
    running a few minutes late and called to assure me he was coming
    and called again to let me know he was on my way. He was very helpful with questions I had. He is super!!!

  • 5/5 stars January 14, 2013

  • 5/5 stars January 10, 2013

    Derrick did a thorough job of validating our home PC was running at peak efficiency without any system problems and was not infected by malware or errant applications

  • 5/5 stars January 9, 2013

    I contacted Derrick after reading of his special on Angies List.
    He came out 2 days later as promised, was here at the time he had said, and did the repairs as requested in a prompt and curtious manner. He installed a new virus protection and explained how to operate it. (run Scans) Overall I was completely satisfied with his work. No trial and error stuff as he knew what to do all the way through the repair process.

    I would recommend him to anyone.

  • 5/5 stars January 8, 2013

    Sick Computer (Derrick) diagnosed the my PC was slow and freezing up at intermittent times. He cleaned up the PC, repaired and fine tuned the registry, ran a defrag. The problem ended up to be more complex since it didn't repair the issues. He then did a deeper diagnosis and determined one of my RAM memory cards was bad and my hard drive had bad sectors. He replaced both, even upgrading my hard drive memory from what I had. He then reimaged the PC with the new hardware, loaded my software and backed up files back on the system, reloaded my printer driver, reinstalled my Windows mail and imported my contact list. He also cleaned up my second PC and configured my printer to print wirelessly from that PC. He also installed free Internet security protection. Because of the complexity of this issue, Derrick came to my house 4 times over the course of a week, always staying in touch with me and communicating when he would arrive.
    Derrick is very experienced (12 yrs) and I was impressed with his persistence in finding the root cause of my issues.
    I would highly recommend Derrick to others and will definitely use him again, if I have any future computer issues.

  • 5/5 stars November 29, 2012

    On time, well knowledged, reasonable price -- and a real nice guy. Can't ask for more than that.
    Barb 11/29/'12

  • 5/5 stars November 16, 2012

    They Diagnosed that computer registry was corrupted due to viruses/Trojans and Registry problems. Removed Viruses, intalled security, Installed System Mechanic Software. Configured hardware & software, Cleaned up and optimized computer. The Tech even came out at no additional charge to get my printer and webcam that I was having issues getting to work again and this was on a bring my computer in service call to begin with. It works very nice now and Sick Computer went the extra mile to make sure everything was working the way it should. We want to thank Sick Computer for all their wonderful work to get our computer fixed. It works great!! Their service was quick and very reasonable!! We will call Sick Computer again when we need any service done to our computer. Thank you for your wonderful work!! Paul

  • 5/5 stars November 15, 2012

    I brought him my computer He fixed it better than new PROMPTLY & for a reasonable price!!!

  • 5/5 stars November 14, 2012

    Has good knowledge of computers

  • 5/5 stars November 5, 2012

    He did what it taked to make all good again.

  • 5/5 stars November 1, 2012

    Great follow up with any questions I had - both by email and phone call

  • 5/5 stars October 31, 2012

    The technician was knowledgeable and fast. He answered all of my questions and had my computer working better than it ever did.

  • 5/5 stars October 29, 2012

    Sick Computer was out to my house last week to fix my laptop which had multiple viruses and my internet was very slow. They were out within a few hours and had me up and running in an hour! Great price and service and would hire again.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Most of the jobs we do for our customers are Virus/Spyware removal,Troubleshooting/Repairing any hardware/software issues on desktop or laptops.
We also setup a lot of home or business wireless/Lan networks and configuring the Security on them. Please check out our website for other services that we offer as well. Thank you.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Ask the technician what training they have, what prior education in the computer field they have and what certifications they have. Ask how long the technician has been working in this field. Does the technician have there own tools and programs. Get references from the technician that you as a customer can call and check the performance and quality of the technicians work. Ask how and how much the technician charges for each job, and if parts are an extra charge. Inquire if the technician will tavel, how far and how much they charge for each mile traveled. Also ask the minimum charge for each job requested. And with all this information you should be able to come to a fair understanding of what the technician is capable of and come to a fair payment.

Q. What questions should a consumer ask to hire the right service professional?

A. Referrals & References:
Word of mouth through friends, family and neighbors is the best way to find a service professional. Also check ratings and reviews on local and national consumer-focused Web sites.

Parts & Supplies:
Many professionals carry usual and standard parts and supplies in their service vehicles. This helps keep service time to a minimum since no additional travel time to make those acquisitions is required.

Warranties & Guarantees:
Any service professional worth his or her salt should cover the labor of the work performed during the service call and also provide information on the manufacturer's warranties on any materials installed.

Affiliations:
Membership in or relationships with professional associations and organizations may provision the tradesman with additional resources, training and accreditation. This lends even more credibility to the service professional.

Q. Why does your work stand out from others who do what you do?

A. Locally owned, locally operated
Our prices are fair and almost half of some GEEKS
Service is our #1 priority. You will be happy with us, we guarantee it!
We can service laptops IN HOUSE.
We offer FREE pickup and delivery with any service.
We are open 24 hours a day 7 days a week!

There are no premium rate numbers, no automated phone queuing system and no techno babble aimed to confuse. When you contact us, we will do our very best to help you and advise you on your options. We will speak in laymen terms and do our very best to explain as much or as little as you wish.

We offer a 3 month warranty (twice as long as most companies) on all of our repairs so you can be sure that if you have any issues that you will not be left on you own. All repairs, upgrades and system builds are done here in Minnesota, so unlike some of the big national companies we will not send your PC hundreds of miles away to a central work shop; you can speak directly to the person working on your job.​

When you book a job in with us, you will be given a job ID number to track your repair by simply emailing or calling us for an update. We will also automatically update you via phone, email or text as your job progresses. We keep a record of all the work carried out and this enables both us and our customers to be able to recall any details up about past jobs..

Q. What do you like most about your job?

A. What I like most about my job is that I'm good at it and I take great pride in that. I'm sure most people would say this about anything they are good at.
The #1 reason is because I like to see a smile on someone's face when their computer is working the way it should be and I could be a part of that and making their day a little bit easier and it's one less thing they have to worry about in the midst of all the other daily activities or issue that may come up. Of course at a very reasonable price!! Have a Great Day and don't sweat the little things in life because you deserve the best that life has to offer.
Derrick

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